topic Re: Account subscription plan change in Get Support

Account subscription plan change

Jen301 — Sun, 30 Jul 2023 16:22:42 GMT

The requested online change seems to be on a permanent holding pattern. Is there an alternative method to process this change?

Re: Account subscription plan change

softech — Sun, 30 Jul 2023 16:31:07 GMT

@Jen301 what do you meant by that? you meant you do want automatic payments?

Re: Account subscription plan change

Handy1 — Sun, 30 Jul 2023 16:42:57 GMT

@Jen301 .this sis second post today about not being able to change plan immediately . Thinking there may be issues with the site right now . Maybe try again in a hour

Re: Account subscription plan change

Yummy — Sun, 30 Jul 2023 17:33:35 GMT

What are you trying to say? What change, what hold?????

Re: Account subscription plan change

Jen301 — Sun, 30 Jul 2023 17:58:33 GMT

Never mind. Found the way around the problem. Just selected the other option.

Re: Account subscription plan change

Jen301 — Sun, 30 Jul 2023 18:02:06 GMT

Thanks for your response. Decided to select the other option instead of waiting. No problem here.

Re: Account subscription plan change

Handy1 — Sun, 30 Jul 2023 18:02:47 GMT

@Jen301 We happy to hear you got it all sorted out 🙂

Re: Account subscription plan change

Jen301 — Sun, 30 Jul 2023 18:05:54 GMT

Thanks for your concern. Solved the problem by selecting the other option on changing the highlighted subscription plan.