topic Re: Subscription in Get Support

Subscription

C11091944p — Sun, 30 Jul 2023 16:22:47 GMT

I tried to subscribe, entered my payment card info, entered keep my phone number, at that point I was informed that my subscription failed. (

My bank account has been CHARGED, I can not even activate my SIM card. What do I do now?

Re: Subscription

softech — Sun, 30 Jul 2023 16:30:07 GMT

@C11091944p no worry, at this point , support can help

message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Subscription

hairbag1 — Sun, 30 Jul 2023 16:38:28 GMT

@C11091944p

since the intro of "A Different Mobile Experience" and "Eversafe", this type of issue has been occurring frequently I would have thought PM would have made it easier / simpler/funner to start a new PM account...not complicate things !!

Re: Subscription

C11091944p — Sun, 30 Jul 2023 16:42:00 GMT

It is very complicated. I am worried, they have taken my money yet I do not have my SIM card entered or have an account.

Re: Subscription

C11091944p — Sun, 30 Jul 2023 16:43:16 GMT

Thank you, must say I am worried, I am a senior and not up on all this.

Re: Subscription

Handy1 — Sun, 30 Jul 2023 16:44:19 GMT

@C11091944p If you have already been charged please submit ticket with support to help

privrate message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

softech — Sun, 30 Jul 2023 16:48:47 GMT

@C11091944p they should be able to help quickly..

are you activating eSIM or physical?

Re: Subscription

C11091944p — Sun, 30 Jul 2023 17:13:23 GMT

An agent (Julian) replied, ask a couple questions, over 20 minutes and never heard back from that agent.

Re: Subscription

Handy1 — Sun, 30 Jul 2023 17:45:42 GMT

@C11091944p Sometimes it takes lil bit for their reply . But that’s good your in contact with them . They will reply again just keep n eye on your community inbox for there response