topic Re: Cant change plan in Get Support

Cant change plan

The_dude4501 — Sun, 30 Jul 2023 15:39:10 GMT

When i try to change plans it keeps telling me Sorry, we're not able to process your payment at this time. Please try again later.

Re: Cant change plan

Handy1 — Sun, 30 Jul 2023 15:41:12 GMT

@The_dude4501 You may need to wait a full hot before trying again . And are you trying to change immediately. Or change plan for next renewal

Re: Cant change plan

The_dude4501 — Sun, 30 Jul 2023 15:44:36 GMT

Im trying to change it immediately. I was trying last night as well

Re: Cant change plan

dust2dust — Sun, 30 Jul 2023 15:45:30 GMT

If it's asking for money then you've chosen change now. Is that what you want? Unless you need data now then it's preferable to change at next renewal because there is no prorating here.

Re: Cant change plan

Handy1 — Sun, 30 Jul 2023 15:46:21 GMT

@The_dude4501 Double check your credit card that you were not already charged . And also make sure the expiry on the card is still valid . When you try again try incognito or private mode .or a different device . If on website try doing it in the app instead