topic Re: 40GB Canada-US in Get Support

40GB Canada-US

FDizzle — Mon, 17 Jul 2023 16:57:50 GMT

I just signed up to Public Mobile's 40 GB Canada US plan. This seems pretty obvious but I'm looking to confirm to ensure 100% accuracy

This allows us to use all 40 gigabytes, including unlimited talk and text anywhere in Canada and IN THE UNITED STATES, correct?

Meaning you can roam all over the US and use your plan with no additional charges as it's included with your plan.

Right?

Re: 40GB Canada-US

softech — Mon, 17 Jul 2023 16:59:35 GMT

@FDizzle yes, you are right. Some snowbird plans has a maximum data allowance when roaming, we don't see it here, not yet.

FYI, all over the US, not include Alaska as PM's roaming partner T-Mobile does not have its own network in Alaska

and remember, you still have to connect to TMobile and enable Mobile roaming data on your phone to access the data in US.

Enjoy

Re: 40GB Canada-US

hTideGnow — Mon, 17 Jul 2023 17:00:21 GMT

HI @FDizzle

That is what the plan is for. Please report back if any problem

Re: 40GB Canada-US

Handy1 — Mon, 17 Jul 2023 17:09:43 GMT

@FDizzle Yes you got it all 40GB talk text here or the US . No gimmicks

Re: 40GB Canada-US

FDizzle — Mon, 17 Jul 2023 17:21:07 GMT

I wondered who their roaming partner was in the US. Thanks for the clarification and confirmation

Re: 40GB Canada-US

ShawnC13 — Mon, 17 Jul 2023 17:29:08 GMT

Re: 40GB Canada-US

softech — Mon, 17 Jul 2023 17:30:29 GMT

@FDizzle wrote:
I wondered who their roaming partner was in the US. Thanks for the clarification and confirmation

@FDizzle

Used to be both AT&T and T-Mobile. But since around 1.5 year ago, only T-Mobile is the roaming partner. The only drawback without AT&T is that the lack or roaming in Alaska, other than that, it is pretty much same

Re: 40GB Canada-US

retrocactus — Mon, 17 Jul 2023 18:13:35 GMT

Should "Subscriptions" show that I'm on the CAN/US $50/mn account? Nowhere in my account (app or website) does it show that US roaming is part of my plan, despite signing up for that subscription a few days ago.

Re: 40GB Canada-US

softech — Mon, 17 Jul 2023 18:17:28 GMT

@retrocactus

Just in case there is browser cache problem, please login My Account again using Incognito mode and check overview tab again, check the data description and see if it shows any hint about US

If not, go to the Subscriptions & Add-ons page ( https://myaccount.publicmobile.ca/en/account/my-plan-add-on ) check the Current Subscription plan details and see what it says

if still not clear or in doubt, please message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But if it shows clearly on the plan details, please also post us a screenshot so we know how it looks like. thanks

Re: 40GB Canada-US

retrocactus — Mon, 17 Jul 2023 18:24:13 GMT

I've tried a few different browsers/devices now and it's still the same...I'll contact support as suggested.

This is what my details show:

Re: 40GB Canada-US

dust2dust — Mon, 17 Jul 2023 18:33:26 GMT

Public Mobile and their infinite wisdom. lol I guess you'll just have to go across the line and try it out and see what happens.

Re: 40GB Canada-US

softech — Mon, 17 Jul 2023 18:35:38 GMT

@retrocactus wrote:
I've tried a few different browsers/devices now and it's still the same...I'll contact support as suggested.

This is what my details show:

@retrocactus thanks for posting the plan details.

Yup, not good it is not showing the US part, better to get a confirmation from Support 🙂

Re: 40GB Canada-US

retrocactus — Mon, 17 Jul 2023 18:46:40 GMT

Apparently I have the right plan as it was confirmed by support...although the account doesn't say it, they confirmed I'm on the "$50 UL CAN-US Base Plan-40GB-4G".

I'll be testing the roaming option this week...will report back if there is any problem...sorry to the OP for tagging along.

Re: 40GB Canada-US

dust2dust — Mon, 17 Jul 2023 18:50:59 GMT

Oh right, you might see that description in your payment history. Although it might also get truncated. You can see the full length if your download the payment history file.

Leave your networks on automatic and stay on LTE and turn on roaming data. Do you know if your phone has been enabled for volte? Or do you know if you can manually switch down to 2G GSM in your phone? These affect talk.

Re: 40GB Canada-US

retrocactus — Mon, 17 Jul 2023 19:49:55 GMT

It does indeed show plan's full name in my payment history download. Thanks for that tip!

I don't see a VOLTE option under my PM e-SIM....but have it on other e-SIMs (Mint Mobile for example). Looks like I can only switch down to 3G with PM.

I have an iPhone 13 Pro Max and was previously on TELUS before getting this plan if that helps/matters.

Re: 40GB Canada-US

softech — Mon, 17 Jul 2023 19:55:15 GMT

@retrocactus don't switch to 3G , US does not use 3G. with 3G selected, you might not even get data. So, leave it with 4G or LTE

If voice does not work, you have to manually switch down to 2G

However, with VoLTE not showing, it could be just Telus hiding the option, but already enabled on your phone

Are you using iPhone or Pixel? if so, what exact model?

Re: 40GB Canada-US

dust2dust — Mon, 17 Jul 2023 19:58:44 GMT

@retrocactus- A test that might show volte is to turn off wifi and then make or take a call and see what icons show up in the top status bar. If LTE shows then you're on volte. Another more Apple-familiar person might have better info. I also think that the setting under settings, mobile data, mobile data options, voice & data - set that to 4G. Does a volte toggle show?

Re: 40GB Canada-US

DennyCrane — Mon, 17 Jul 2023 20:15:31 GMT

I set mine to change to that plan at renewal, and the pending change is also generic. I wouldn't worry about. Just take screenshots of the actual plan advertised in case you ever need it. PM is notorious for mis stating the details of their plans.

Re: 40GB Canada-US

_TheGuardian_ — Thu, 27 Jul 2023 17:36:30 GMT

I was wondering the same thing... It does not say in my account either

Re: 40GB Canada-US

kittyroara — Sun, 30 Jul 2023 01:21:11 GMT

Did you have any trouble with making calls or accessing data on the plan?

I went to the US today and switched to the same plan this morning before heading out, and found that I could access data for things like maps and web browsing, but could not make local US phone calls from within the US.

Had anyone else had that problem??