topic Re: Cannot log in , eversafe is sending code to a unknown number in Get Support

Cannot log in , eversafe is sending code to a unknown number

maro7 — Sat, 29 Jul 2023 23:55:05 GMT

I signed up for a plan today but when trying to login eversafe is sending the code to some number i dont recognize.

Need help!

Re: Cannot log in , eversafe is sending code to a unknown number

Handy1 — Sat, 29 Jul 2023 23:56:59 GMT

@maro7 Try tapping resend code a few times . You may get option to send code to email instead . If still no luck . Please submit a ticket with support to help you

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log in , eversafe is sending code to a unknown number

maro7 — Sun, 30 Jul 2023 00:12:48 GMT

No email option comes up

Re: Cannot log in , eversafe is sending code to a unknown number

Handy1 — Sun, 30 Jul 2023 00:18:55 GMT

@maro7 .then please submit ticket with support to help

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log in , eversafe is sending code to a unknown number

BKNS27 — Sun, 30 Jul 2023 01:10:46 GMT

@maro7

Did you port your number over to PM or did you pick a new number?

Re: Cannot log in , eversafe is sending code to a unknown number

maro7 — Sun, 30 Jul 2023 01:11:52 GMT

had to pick a new number it wouldnt give me to option to port

Re: Cannot log in , eversafe is sending code to a unknown number

Handy1 — Sun, 30 Jul 2023 01:20:33 GMT

@maro7 You can always port number in afterwards . Notice transfer number under the first red circle in pic . This is screen shot of your my account . On profile page

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Re: Cannot log in , eversafe is sending code to a unknown number

esjliv — Sun, 30 Jul 2023 14:59:49 GMT

@maro7 wrote:
No email option comes up

@maro7 if you cannot log in try the 'Forgot your email' option as a workaround: https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

Re: Cannot log in , eversafe is sending code to a unknown number

J_PM — Tue, 01 Aug 2023 13:41:03 GMT

@maro7 have you had an account with Public Mobile before?