topic Over charged in Get Support

Over charged

Red1994 — Sun, 30 Jul 2023 08:49:22 GMT

Hello,

I paid my phone bill for the month which is $16.95, then I come to find out I got an additional charge for $5.65.

Why did this happen and cannot get my money back?

Sarah W.

Handy1 — Sun, 30 Jul 2023 01:00:32 GMT

@Red1994 Did you just join PM on then$15 plan ? Could the extra $5.65 be the sim ?
if not please contact support for refund /credit

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BKNS27 — Sun, 30 Jul 2023 01:03:00 GMT

Did you happen to purchase a $5 Add-on for extra data or extra talking minutes?