topic Re: Surcharge fee in Get Support

Surcharge fee

Spyder1 — Sat, 29 Jul 2023 23:35:02 GMT

Got my bank statement today and there's a surcharge of 20.70 dated July 5th. Can an agent start a private conversation with me?

Re: Surcharge fee

CharlieWhisky — Sat, 29 Jul 2023 23:38:33 GMT

Here is the link for private conversation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Surcharge fee

Handy1 — Sat, 29 Jul 2023 23:39:19 GMT

@Spyder1

privrate message To CS_Agents click

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Surcharge fee

HALIMACS — Sat, 29 Jul 2023 23:48:45 GMT

@Spyder1

Are you a public mobile customer?

Could it be your cycle renewal?

Re: Surcharge fee

dust2dust — Sat, 29 Jul 2023 23:54:48 GMT

$18 before tax. $25 plan with 5 years loyalty and autopay?

Re: Surcharge fee

BKNS27 — Sun, 30 Jul 2023 00:52:09 GMT

@Spyder1

PM doesn’t charge a surcharge fee. It could be a charge from your bank.

Best to check with your bank to confirm what the surcharge fee is for.

Re: Surcharge fee

Spyder1 — Sun, 30 Jul 2023 01:03:01 GMT

The charge states public Mobile with my accnt number. Bear with me here. I use that same credit card for my wife's account. Recently I made the switch for her account from 3g to 4g. I am wondering if that is a residual from the previous 3g account? Your thoughts.

Re: Surcharge fee

Handy1 — Sun, 30 Jul 2023 01:05:30 GMT

@Spyder1 No residual . PM is pre paid . So never no surprise bills or refunds . Unless over charged

Re: Surcharge fee

BKNS27 — Sun, 30 Jul 2023 01:07:30 GMT

@Spyder1

It could be but best thing to do is to confirm by login to your account and check in the Payment section then click on Download Receipt for the breakdown.

Re: Surcharge fee

Spyder1 — Sun, 30 Jul 2023 01:16:17 GMT

Ok, I will download the receipt tomorrow. Can I continue this same email thread tomorrow?

Re: Surcharge fee

NDesai — Sun, 30 Jul 2023 01:51:54 GMT

@Spyder1 wrote:
Ok, I will download the receipt tomorrow. Can I continue this same email thread tomorrow?

Yes, but it will get buried down unless you tag someone if you are replaying to posts above.