topic Re: Locked out in Get Support

Locked out

jawn_ferroda — Sat, 29 Jul 2023 22:23:37 GMT

hi,

I lost my phone, which has 2fa to my email, and 2fa to my public mobile.
I attempted to create a new account after buying a payment voucher, but have no way of adding the voucher to either my existing or new accounts.

please help

Re: Locked out

Handy1 — Sat, 29 Jul 2023 22:31:25 GMT

@jawn_ferroda Please submit ticket with support

privrate message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

BKNS27 — Sun, 30 Jul 2023 00:35:38 GMT

@jawn_ferroda

You can add the voucher by dialing 611 and enter the voucher number to the existing account.

The system will not allow you to create a new account with the same email address.

Best to contact a CS_Agent to merge the two accounts to avoid confusion in the future.