topic Re: Overcharging in Get Support

Overcharging

Neil_Tian — Sat, 29 Jul 2023 18:34:37 GMT

I got charged 2x in one month, So I got a new data plan on July 21st, but I got billed twice, both on the same day by public mobile

Re: Overcharging

Chalupa_Batman — Sat, 29 Jul 2023 18:37:55 GMT

Do you see one charge in the regular section of your credit card and one sitting in your pending? If so that's normal. Nothing to worry about. That charge in the "Pending" part of your credit card will disappear. That's standard for credit cards to put things in the Pending section before the transaction has fully been processed.

Re: Overcharging

softech — Sat, 29 Jul 2023 18:37:42 GMT

@Neil_Tian did you make a Change Now request on the first day of the new cycle? If that is the case support might be able to help

Message them and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Overcharging

Neil_Tian — Sat, 29 Jul 2023 18:38:13 GMT

No, both are not in pending

Re: Overcharging

Handy1 — Sat, 29 Jul 2023 18:39:36 GMT

@Neil_Tian Check credit card again is one charge pending and the other posted ? If so the pending charge should fall off . Also check your my account for available funds for the difference . If you’re positive it’s a double charge . Please submit ticket with support for credit / refund

privrate message To CS_Agents click

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharging

softech — Sat, 29 Jul 2023 18:42:24 GMT

@Neil_Tian you see both charges on your credit card or in Payment history on My Account?

Re: Overcharging

Chalupa_Batman — Sat, 29 Jul 2023 22:06:00 GMT

@Neil_Tian Did you confirm with customer service it was actually a double charge or was it a pending charge?