topic Re: Unable to change subscription in Get Support

Unable to change subscription

Cormerdamus — Sat, 29 Jul 2023 19:27:52 GMT

Long story short, I googled whether or not my new phone was Esim compatible instead of using Public Mobile's option to check.

I purchased an Esim plan, but can't activate my account because my phone turns out to not be Esim compatible as the information I got was incorrect.

I really don't care about getting the money back - I just don't want to have to create a new email address just so I can stay with Public Mobile.

But because I can't activate my account, I'm unable to login to do anything else including changing my plan type.

(This is a different account associated with an old email address that's been hacked, so it's the only reason I'm able to post this message).

Help?

Re: Unable to change subscription

softech — Sat, 29 Jul 2023 19:30:37 GMT

@Cormerdamus

did you activate yet and PM charged you?

if so, no worry, you just need to get a physical PM sim from Telus or Koodo stores and message support to help to change sim for you to complete the activation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Unable to change subscription

Handy1 — Sat, 29 Jul 2023 19:31:12 GMT

@Cormerdamus You can get a physical SIM card and activate it .

Re: Unable to change subscription

Cormerdamus — Sat, 29 Jul 2023 19:46:17 GMT

I've already purchased the physical SIM, I can't activate it because my account itself is stuck on wanting to activate the E-SIM plan I've already purchased.

If I attempt to log in at all, it asks me to finish activating the E-SIM plan, then tells me my phone isn't E-SIM Compatible and sends me back to the log in screen again.

The purchase has already come off my credit card too - so it's just stuck there in Limbo.

Re: Unable to change subscription

Handy1 — Sat, 29 Jul 2023 19:48:13 GMT

@Cormerdamus Please submit ticket with support to help assist in this case . And have them swap the SIM card number for you . And finish the activation

privrate message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to change subscription

softech — Sat, 29 Jul 2023 19:48:06 GMT

@Cormerdamus don't activate again of PM already chanrged you earlier. As said above, open ticket with support and they will arrange the change sim for you