topic Re: Number port issues in Get Support

Number port issues

Ddk123 — Sat, 29 Jul 2023 17:00:55 GMT

I am unable to transfer my koodo number to public mobile. It does not want to allow me to create a ticket for the trasnfer.
please help

Re: Number port issues

computergeek541 — Sat, 29 Jul 2023 17:03:05 GMT

@Ddk123 wrote:
I am unable to transfer my koodo number to public mobile. It does not want to allow me to create a ticket for the trasnfer.
please help

Is the chatbot not allowing you to open a ticket? Please send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number port issues

dust2dust — Sat, 29 Jul 2023 17:05:59 GMT

Is that Koodo prepaid or postpaid? If postpaid you should be able to do it yourself in the new account after taking whatever number. If prepaid then yes you need support.

Re: Number port issues

Handy1 — Sat, 29 Jul 2023 17:06:03 GMT

@Ddk123 !if this is Koodo pre paid you will need to create account with temp number from PM and have support port the Koodo number over to PM for you . If it’s Koodo post paid you should be able to do this on activation or afterwards in your my account .

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number port issues

Ddk123 — Sat, 29 Jul 2023 17:08:39 GMT

Chatbot wont allow me to create ticket. It is postpaid koodo

Re: Number port issues

dust2dust — Sat, 29 Jul 2023 17:10:13 GMT

Yes I know it's broken. I wasn't going to repeat the already provided link to support. Since it's postpaid then you can do this yourself. You don't need support.

Re: Number port issues

Handy1 — Sat, 29 Jul 2023 17:10:57 GMT

@Ddk123 Notice transfer number under first red circle in pic . You can do this yourself in my account profile page

Change # on profile tabs

Re: Number port issues

Ddk123 — Sat, 29 Jul 2023 17:24:16 GMT

Postpaid. Do i have to set up with another number first and then port mine?

Re: Number port issues

dust2dust — Sat, 29 Jul 2023 17:25:48 GMT

No you don't have to.
For postpaid you can transfer at sign up or after.
For prepaid you need to sign up taking a new number and then ask support to transfer.

Re: Number port issues

Handy1 — Sat, 29 Jul 2023 17:26:00 GMT

@Ddk123 You can yes . Or during activation . Just remember to leave Koodo SIM card in phone to receive the confirmation text to port and reply YES and only use Koodo account number and not the phones IMEI . It’s not needed and only tends to cause hiccups

Re: Number port issues

Ddk123 — Sat, 29 Jul 2023 17:27:41 GMT

That is what i did. But my “yes” te t to koodo did not wan to send. And i am now unable to create a ticket.

Re: Number port issues

Handy1 — Sat, 29 Jul 2023 17:29:16 GMT

@Ddk123 There’s a number for live support to help re trigger the port request . Will send you private message and get it fixed

Re: Number port issues

dust2dust — Sat, 29 Jul 2023 17:30:09 GMT

Did not want to send? You left the Koodo sim in the phone to reply?

Yes we know about the ticket. It's broken. You have been given the link to send a message to support a couple times.

Re: Number port issues

Ddk123 — Sat, 29 Jul 2023 18:15:51 GMT

Thank you everyone for the help. Unfortunately Koodo seemed to have disconnected my number before it was transferred. I am on hold for the provided number. Thanks

Re: Number port issues

Handy1 — Sat, 29 Jul 2023 19:24:24 GMT

@Ddk123

privrate message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number port issues

Ddk123 — Sat, 29 Jul 2023 19:25:55 GMT

Thanks everyone. Sim just got activated and I’m on the public network now. 👍🏻

Re: Number port issues

Handy1 — Sat, 29 Jul 2023 19:26:43 GMT

@Ddk123 Yay . We happy you got it all sorted out . And welcome to public mobile 🙂