topic eSIM replacement in Get Support

eSIM replacement

Cunhai — Sat, 29 Jul 2023 16:14:38 GMT

I accidentally deleted my eSIM because it didn't install correctly. As a result - I can't install it again through the QR code that was given. How do I get a new eSIM?

Re: eSIM replacement

Handy1 — Sat, 29 Jul 2023 16:17:24 GMT

@Cunhai Sorry eSIM only for new activations . Not existing customers . You will need to get a physical SIM card and replace in your my account profile page

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: eSIM replacement

softech — Sat, 29 Jul 2023 16:17:28 GMT

@Cunhai if the eSIM was installed and got deleted, then, NO, you will have to go back to physical sim

but if it was never installed and just have trouble installing, PM support can help

you can message support first and confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM replacement

James61722 — Sat, 07 Jun 2025 15:12:57 GMT

I ended up at subscribing it yesterday I'm doing so and ended up getting a decent but I'm doing so my son was playing with my device and I accidentally deleted the esim so now I don't have anything in my account currently I only have $2 so do I have to purchase a new esim for $5 to make my services active again

Re: eSIM replacement

CSA_PM — Mon, 09 Jun 2025 12:10:31 GMT

Hi there,

Yes, you need to access your online account and buy a new eSim.

Visit the 'Subscription & Add-ons' page in My Account
Select the option to purchase a new eSIM
Complete the payment, and a new eSIM will be issued to you.