topic Transferring Phone number in Get Support

Transferring Phone number

Mcontois1994 — Sat, 29 Jul 2023 13:02:29 GMT

I successfully created and started the transfer process from bell to my account about 12 hours ago and I have internet on my phone but my phone number has not transferred over yet and still shows up on my bell account. What do I do?

Re: Transferring Phone number

softech — Sat, 29 Jul 2023 12:52:56 GMT

@Mcontois1994

is your PM sim card working with outgoing calls and just not receiving incoming calls?

did you reply a text from BELL approving the porting?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transferring Phone number

Mcontois1994 — Sat, 29 Jul 2023 14:01:20 GMT

Is this a number for bell or for public mobile? I did receive the message yesterday and also replied yes to it as well.

Re: Transferring Phone number

softech — Sat, 29 Jul 2023 14:05:06 GMT

@Mcontois1994 it is a PM/Telus peoring support team, they can confirm the status

Re: Transferring Phone number

triwashere — Sat, 29 Jul 2023 14:40:01 GMT

hi I also have the same issue can you PM me the number? thank you!

Re: Transferring Phone number

softech — Sun, 30 Jul 2023 02:55:03 GMT

@triwashere

number sent!! Please check your Community inbox

Re: Transferring Phone number

coleii22 — Sun, 30 Jul 2023 04:31:20 GMT

May I get that number As well??

Please and thank you