topic Re: why no 5G in Get Support

why no 5G

kygo — Sat, 29 Jul 2023 00:14:31 GMT

i’d just upgraded my plan to 5G last night, im using iphone 13, but why you are still giving me the 4G service? id tried to check the cellular data but only can choose LTE & 3G

Re: why no 5G

Handy1 — Sat, 29 Jul 2023 00:16:07 GMT

@kygo Are you in a 5G coverage area . Your iPhone should have 5G option . Try resetting network settings

Re: why no 5G

DennyCrane — Sat, 29 Jul 2023 00:17:25 GMT

All plans, including 3G and 4G plans, have access to the 5G network. Your 5G plan doesn't grant you access to the 5G network (you already had that), it just increases your max speed.

Go into the network settings on your phone and change it to 5G. It's a device issue, not a service provider issue.

Re: why no 5G

dust2dust — Sat, 29 Jul 2023 00:17:31 GMT

Do you have all the latest OS updates? And have a look at settings, general, about to see if there's a carrier update.

Re: why no 5G

HALIMACS — Sat, 29 Jul 2023 00:20:29 GMT

Just so you're also aware, none of us here are Public Mobile staff.

We're just other customers like you @kygo

Just offering that so you know based on the replies you're getting here.

🙂

Re: why no 5G

kygo — Sat, 29 Jul 2023 00:52:31 GMT

thank you everyone 🙏🏼

Re: why no 5G

LitlLdy — Sat, 29 Jul 2023 01:06:58 GMT

@kygo wrote:
i’d just upgraded my plan to 5G last night, im using iphone 13, but why you are still giving me the 4G service? id tried to check the cellular data but only can choose LTE & 3G

@kygo , my iPhone’s software is updated to the newest which is ios 16.6 & I have my Voice & Data set to 5G Auto (Data Mode set to Standard) in my settings & shows 5G on my iPhone.
I am on the $15 Plan, 250 mb at 3g Speed!

Re: why no 5G

DennyCrane — Sat, 29 Jul 2023 01:06:26 GMT

I consistently find the 4G network to be faster for me. I'm on a 4G plan, but that won't make a difference as I'm not even getting max speeds on the 4G plan.

This is right now, same location. Top one is 5G and the bottom one is 4G.

Re: why no 5G

softech — Sat, 29 Jul 2023 01:09:51 GMT

@DennyCrane

interesting find. For 4G plan on 5G network, there is no other special cap other than the regular cap of 100Mbps.

what kind of phone do you have? and area you are in?

Re: why no 5G

DennyCrane — Sat, 29 Jul 2023 01:15:48 GMT

@softech Pixel 6a. I think it's just a signal issue, TBH. I've heard the 4G bands penetrate obstructions better, so if there's any interference I'm assuming that's why I'm getting better speeds on 4G.

Although, as I say that 5G (top image) is getting better signal than 4G (bottom image). And it says LTE still. So I dunno 🤷

Re: why no 5G

DennyCrane — Wed, 16 Aug 2023 02:07:21 GMT

@MetaMorpheusMob Yup. That was results on a 4G plan. Here are results from right now on a 5G plan at my house. Network indicated in the screenshot.