topic Re: Trying to order SIM card - system won't recognize my postal code in Get Support

Trying to order SIM card - system won't recognize my postal code

LK1 — Tue, 04 Jan 2022 20:17:11 GMT

Does anyone know why, after I fill out my address for delivery and billing information (which is the same address for both!) a pink-ish error box pops up saying that my billing zip code is invalid? Weird that it says zip code as I'm in Canada but also just weird that it says it doesn't match. Help! Thanks 🙂

Re: Trying to order SIM card - system won't recognize my postal code

NDesai — Wed, 10 Jan 2018 00:34:43 GMT

@LK1 Zip code is the postal code and i believe it should automatically fill through the address search. If not, make sure there is no space in between the postal code. Alternatively, you can also purchase the sim card at Walmart, K Mobile or Wow mobile.

Re: Trying to order SIM card - system won't recognize my postal code

canucks4life — Wed, 10 Jan 2018 01:02:42 GMT

Check the province as well stupid thing always defaults AB.

Re: Trying to order SIM card - system won't recognize my postal code

LK1 — Wed, 10 Jan 2018 04:26:22 GMT

Thanks for trying to help 🙂 Unfortunately, the website isn’t auto filling for me. I wonder if it’s because my townhouse is brand brand new (Canada post just issued my address and postal code less than 1 month ago).

Re: Trying to order SIM card - system won't recognize my postal code

LK1 — Wed, 10 Jan 2018 04:27:47 GMT

Thanks for the suggestion but I’ve checked that and mine is set to BC.

I guess I may have to wait for a moderator to get back to be because I keep trying and trying and nothing is working 😞

Re: Trying to order SIM card - system won't recognize my postal code

wetcoaster — Wed, 10 Jan 2018 04:50:40 GMT

Have you tried using a different browser and/or incognito mode?

Re: Trying to order SIM card - system won't recognize my postal code

LK1 — Wed, 10 Jan 2018 04:56:06 GMT

Thanks for responding! First time around I did it in a safari browser and so after I saw your post I also tried it in google. It still didn’t work 😞

Re: Trying to order SIM card - system won't recognize my postal code

wetcoaster — Wed, 10 Jan 2018 05:05:54 GMT

Hm, do you have a PayPal account and go via the direct PayPal link? Or are going through the shipping info form?

PayPal definitely autofills for me.

I have not gone through the form... One thing I can think of is that all the info has to be excactly like on your according credit card statement. So play with the postal code format? And/or appartment numbers if applicable?

Re: Trying to order SIM card - system won't recognize my postal code

NDesai — Wed, 10 Jan 2018 06:18:08 GMT

@LK1 Are you ordering on this page, correct?

https://public-mobile.myshopify.com/cart/

Re: Trying to order SIM card - system won't recognize my postal code

LK1 — Wed, 10 Jan 2018 15:38:22 GMT

Yuppers, I am definitetly trying to order off that page. Thanks for the suggestion though!

I know that I may be able to go into Walmart and get a SIM card but since I've been having so much trouble entering my postal code into the public mobile system it makes me nervous now (the idea of ordering cell service from public mobile) because if their system can't even recognize a valid postal code then what if I have the same problem when I go to subscribe?

Re: Trying to order SIM card - system won't recognize my postal code

mimmo — Wed, 10 Jan 2018 16:39:33 GMT

@LK1@ As you said its probably because you have a new postal code and the system doesn't recognize it. How old is the postal code?

I think the sim ordering and actual self serve are two different systems.

If you want message me your postal code and I can try putting into an account I have.

Re: Trying to order SIM card - system won't recognize my postal code

AlexOfAnders — Wed, 10 Jan 2018 16:56:11 GMT

Are you already getting mail at your new postal code? When I moved into a new building a few years ago I remember having one postal code that ended up switching after Canada Post properly processed it.

I'm surprised the website bars you from entering it though unless the validation is coming from Canada Post somehow I would argue that it would make more sense if it was a soft warning but not blocking. The soft warning for the purpose of alerting the user that they can't find the postal code so be sure you entered it correctly.

Re: Trying to order SIM card - system won't recognize my postal code

LK1 — Thu, 11 Jan 2018 03:58:12 GMT

Thanks for those suggestions. Yup, I am already getting mail at my new place. Oh! And I should clarify - the website doesn't bar me from entering my postal code but instead tells me that my shipping and billing "zip code" doesn't match. Which doesn't make any sense as it's the public mobile system that's automatically inputting my billing postal code as it's the same as my shippping one. I am actually getting more nervous by the day that I haven't heard a peep from the moderators. I get that there's no phone support and no email support and the price of the plans reflects that but you would think, after everyone in the community trying to help me and nothing is working, that someone from public would step in and say something....

Re: Trying to order SIM card - system won't recognize my postal code

LK1 — Thu, 11 Jan 2018 05:03:08 GMT

Sorry! I just saw your comment now - somehow I missed it earlier. I think everything's all sorted now though as I was just checking my credit card statemtent online and public charged me $10.50 so since that's the exact price of the SIM card I'd say that even though the system isn't saying that the order has gone through it must have as I have been charged. I guess I'll see if it shows up in the mail.

Re: Trying to order SIM card - system won't recognize my postal code

bmatthews — Tue, 29 Jan 2019 03:27:35 GMT

I was having the same problem trying to order using my visa-debit card, but when I tried using PayPal it worked immediately. Thank you for the idea!

Re: Trying to order SIM card - system won't recognize my postal code

bmatthews — Tue, 29 Jan 2019 03:32:21 GMT

I was having trouble with the "zip code being different from the shipping address" error when using my Visa-Debit card, but was successful right away when using my PayPal account for payment. Just thought that someone else could use that info too 🙂

Re: Trying to order SIM card - system won't recognize my postal code

ananana — Sat, 29 Jun 2019 14:35:13 GMT

@LK1 did you receive the SIM in the mail? How long did it take?

Re: Trying to order SIM card - system won't recognize my postal code

Lieux — Sat, 29 Jun 2019 14:44:42 GMT

@ananana wrote:
@LK1 did you receive the SIM in the mail? How long did it take?

Do you have trouble with your sim order??

You can track your order here...from @NDesai

Recently, i made a new discovery that allows you to track your sim order package. As we all know, sim cards are shipped by Xpresspost and they should have tracking number, but Public Mobile does not give you the tracking details.

So the following is a very simple method to track your sim card order:

Go to Canada post tracking web page: https://www.canadapost.ca/trackweb/en#/home
Enter the order number as the tracking/reference number in the box
Click on the Track button and it will ask you to enter your postal code associated with your order. You will be asked for your postal code only if dulicate reference numbers are found in their system.