topic Re: eSIM activation in Get Support

eSIM activation

BJR — Fri, 28 Jul 2023 17:08:14 GMT

I Just signed up today be my eSIM won’t activate.

Re: eSIM activation

hairbag1 — Fri, 28 Jul 2023 17:19:02 GMT

@BJR

info please....did you try to port your number from previous provider to your new PM account ?

Re: eSIM activation

esjliv — Fri, 28 Jul 2023 17:19:27 GMT

@BJR - can you scan the QR code in the email you received? Does that help?

If not ask CSA for help. Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support

Re: eSIM activation

BJR — Fri, 28 Jul 2023 17:26:59 GMT

Yes, I just switched from Rogers today. I tried porting over my number to PM. I received the eSIM and the set up email. When I try active the eSIM I get a message "Unable to Activate eSIM. You can try again, or contact your carrier for assistance." I am using a iPhone 13. iOS is up to date

Re: eSIM activation

BJR — Fri, 28 Jul 2023 17:28:04 GMT

I will try CSA. The chatbot wasn't helpful.

Re: eSIM activation

BJR — Fri, 28 Jul 2023 17:30:06 GMT

I'm sorry for my ignorance, but where would I find the "SEND TO box"

Re: eSIM activation

dust2dust — Fri, 28 Jul 2023 17:32:13 GMT

Just click this

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM activation

esjliv — Fri, 28 Jul 2023 17:46:42 GMT

@BJR wrote:
I'm sorry for my ignorance, but where would I find the "SEND TO box"

@BJR - after going here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Click on the peach/orange box, to start a new private message, to the right of where is says "Inbox".

Re: eSIM activation

BJR — Fri, 28 Jul 2023 17:51:21 GMT

Thank you everyone! My SETTINGS/CELLULAR/SIMs settings were reset in the switch. I have adjusted them, and everything seems to be back in order. I can now stop panicking. Thanks again!