topic Re: I want to pay bill in Get Support

I want to pay bill

B82 — Fri, 28 Jul 2023 12:57:47 GMT

Where the hell am I able to pay my bill I can’t find it anywhere? My phone is disconnected I need to pay my bill I can’t find it please help

Re: I want to pay bill

softech — Tue, 30 Dec 2025 01:57:14 GMT

@B82

if you know your 4 digits account PIN, you can simply dial *611 and pay the amount due there.

Or you can also login to My Account, click the button Pay Now and Resume services or Subscribe Now then follow the steps to make a manual payment.

If you don't see the button there, simply go to the Payment page and click Add Funds with Credit/Debit Card and load enough fund for the renewal manually (you can access that page using this direct link: https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Once payment is made successfully, logoff from My Account and restart your phone and you should be good to go

In case you got an error when making payment, another way to resume service is to get a voucher (no service fess) from SDM/Rexall/Loblaws/Canadian Tire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

Re: I want to pay bill

Handy1 — Fri, 28 Jul 2023 13:07:26 GMT

@B82 You can get payment vouchers and load it *611 . Or log into your account and make manually payment or update credit card there

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: I want to pay bill

hTideGnow — Fri, 28 Jul 2023 13:30:24 GMT

HI@B82

Just login My Account, it should show you the amount due on Payment page, just pay the amount due there

Re: I want to pay bill

esjliv — Fri, 28 Jul 2023 16:57:11 GMT

@B82 - have you ever logged into your My Account: https://eversafe.id.telus.com/user/loa2?goto=https%3A%2F%2Fauth.telus.com%3A443%2Fam%2Foauth2%2Fauthorize%3Fscope%3Dopenid%2520profile%2520email%25202265%25201997%25201995%25201966%25201967%25201968%25201970%25201971%25201965%25201969%25201972%25201979%2520S-1%25202576%25201934%2520195%252028%25202049%26code_challenge_method%3DS256%26state%3DGLrUKM1IVAec3B0rc2ky2FTr%26locale%3Den%26nonce%3Dt9rzbd95bvlbdYn03HEEZv2L%26response_mode%3Dquery%26response_type%3Dcode%26redirect_uri%3Dhttps%3A%2F%2Fmyaccount.publicmobile.ca%26code_challenge%3DX9esxm1tQO7RxnCZ4xp9VDYS7rY05AhjsaWu7wOc0ZY%26client_id%3D908760f5-1626-4288-9750-d1957f2de9f5%26acr%3Dloa2%26acr_sig%3DMhIQUifgxU9LbJdlkxFD8pFGK-udrroljXObaIPtVGo&locale=en

this would be the best place to manage your account and make a payment....either on the web-based My Account or the Public Mobile app.

How long has your phone been disconnected? If over 90 days in nonpay status you lost your number and account with public mobile. Call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to check that you account can be found with Public.

If the account is currently in suspended status, and My Account is causing you issues right now, you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

Re: I want to pay bill

Rakoℏ — Mon, 20 May 2024 12:19:52 GMT

If it wasn't for this response, I would have switched back to Koodo, because I would have never been able to figure out how to pay my phone bill.

It's insane that Public Mobile doesn't have a functional "pay bill button" in the payments section on the app.

I literally had to google "how to pay my Public Mobile bill, which lead me to this thread.

I can't convey how much of a headache this caused me.

To the developers of the Public Mobile app, get back to work and fix the UI.

Re: I want to pay bill

Peter8791 — Sun, 15 Jun 2025 15:47:33 GMT

sadly it doesn't show anywhere. but to resume service it all needs to be done online with a laptop or desktop computer. you should see, " resume servive" and make a payment now. nothing found in the app

Re: I want to pay bill

slusagm — Sun, 15 Jun 2025 16:04:32 GMT

@Peter8791

This is an old thread

do you have trouble paying and resume service now?