topic No internet connection .... in Get Support

No internet connection ....

Rastaman — Tue, 04 Jan 2022 20:17:02 GMT

On a new activation (yesterday). My phone works but no wireless connection to the internet (even though my phone shows there is)

Re: No internet connection ....

NDesai — Tue, 09 Jan 2018 22:37:25 GMT

@Rastaman Check your APN settings.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906/jump-to/first-unread-message

Re: No internet connection ....

will13am — Tue, 09 Jan 2018 22:58:09 GMT

Check also that mobile data is enabled and that if any usage limits are set, they have not been reached.

Re: No internet connection ....

edmonch2013 — Wed, 10 Jan 2018 21:20:36 GMT

For some new activation, may experience delay for all service activated. if over night still no luck, contact MOD to help. I know for some phone, needs to factory reset to make it works.

Re: No internet connection ....

Rastaman — Thu, 11 Jan 2018 01:01:29 GMT

Thanks!!