topic Re: Recovering previous number in Get Support

Recovering previous number

JuliaL — Thu, 27 Jul 2023 22:11:14 GMT

Hi,

I was a public mobile user and I left the country for some months. When I got back my account was no longer active. I got a new sim card and open an account, but I would like to get my previous phone number (it is not assigned yet). How should I proceed? I have not selected a new number yet.

Julia

Re: Recovering previous number

softech — Thu, 27 Jul 2023 22:19:02 GMT

@JuliaL

it might or might not be doable

first, did you port in your number from another provider other than Koodo or Telus?? if so, then sorry, no, The number would have been returned back to that other provider after the account was closed

But if you got it new from Public Mobile (or Koodo or Telus), then there is a slight chance you can get it back, depends if the number is still available and if support willing to help. Open ticket with them by messaging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Good Luck

Re: Recovering previous number

MWolfe — Thu, 27 Jul 2023 23:18:34 GMT

You can also try importing the number in the app when registering and see if that works.

Have a good wekend 🙂

Re: Recovering previous number

BKNS27 — Fri, 28 Jul 2023 00:31:24 GMT

@JuliaL

Once your account is cancelled for nonpayment longer than 90 days. Your old number will be returned to the carrier you got the number from.

You can check who the carrier owns your old number:

https://www.ipqualityscore.com/free-carrier-lookup

If it belongs to Telus or Koodo…there is a slim chance you can get it back. If this is the case, private message a CS_Agent to see if it is possible to get your old number back but don’t hold your breath.

If it belongs to other carriers, your only option is to pick a new number.