topic Charged me twice in Get Support

Charged me twice

lakex1 — Thu, 27 Jul 2023 22:59:18 GMT

I've been charged twice in June.

Is there any support staff can help me with this?

Re: Charged me twice

MWolfe — Thu, 27 Jul 2023 23:17:33 GMT

You can find the support team here

https://www.publicmobile.ca/en/on/send-us

Thank you and have a good weekend 🙂

Re: Charged me twice

Chalupa_Batman — Thu, 27 Jul 2023 23:32:28 GMT

Before you contact them, perhaps you could give a little more detail. Was this on your bank account or credit card? Also, it sometimes shows up twice. Once in the "Pending" status and once under the actual charge. If you are seeing this, then not to worry as the "Pending" status will disappear.

Re: Charged me twice

HALIMACS — Fri, 28 Jul 2023 00:06:08 GMT

@lakex1

Was the charge seen on June 1 and June 30? Or was it on 2 consecutive days or twice within a short time frame?

Remember this place is NOT monthly, it's every 30 days. (Though it would be odd to see it on a payment card twice in a month except on months with 31 days)

You may see the 'extra' charge resting in your available funds - if so, best to leave it there as it'll be used for a future renewal. If this extra charge recurs, definitely let the customer support agents know as there may have been a 'ghost' account created if you're relatively new here.