topic Just signing up - Got an error message at the end in Get Support

Just signing up - Got an error message at the end

markdd — Thu, 27 Jul 2023 20:36:43 GMT

I was just setting up an account. I selected the CDN - US plan, I had my own phone, purchase a SIM card. After the payment mark the application gave me an error screen. basically saying my payment had been received but there was an error in setting up my account and to contact support.

When I log in it looks fine now. I believe the next step is to wait for a SIM card before finishing my account setup and then transfer my number to the new SIM.

Does this sound right? Do I need to contact support, not even sure how.

Re: Just signing up - Got an error message at the end

Handy1 — Thu, 27 Jul 2023 19:40:57 GMT

@markdd Try reboot the phone first . But here how to submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Just signing up - Got an error message at the end

markdd — Thu, 27 Jul 2023 19:42:33 GMT

Thankyou

Re: Just signing up - Got an error message at the end

softech — Thu, 27 Jul 2023 19:43:30 GMT

@markdd

there has been multiple reports about error at the end of the activation in the last couple days. please open a ticket with support by messaging them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there