topic Re: Network and SMS in Get Support

Network and SMS

GK926 — Thu, 27 Jul 2023 17:56:08 GMT

Hello,

my phone cannot send or receive texts and there is no network connection. I have restarted, taken out the SIM, reset the network, etc. Nothing is working. I can't even get into my account because it asks for a text. I'm posting this on a family members account. Please help.

Re: Network and SMS

softech — Thu, 27 Jul 2023 17:58:28 GMT

@GK926

try to call 1.855.4PUBLIC, enter 1 for english then your phone number. What does it say about your service? is it suspended?

Re: Network and SMS

dust2dust — Thu, 27 Jul 2023 18:02:44 GMT

What about calls in and out (even though you said nothing)? Did you do a plan change for today?

Re: Network and SMS

GK926 — Thu, 27 Jul 2023 18:04:46 GMT

I will call. Not suspended. Phone can make calls and receive. shows up unknown.

Re: Network and SMS

GK926 — Thu, 27 Jul 2023 18:21:27 GMT

Calls work but show up as unknown.

Re: Network and SMS

GK926 — Thu, 27 Jul 2023 18:22:22 GMT

Actually I think I did change my plan and it would have changed last night. Post dated.

Re: Network and SMS

dust2dust — Thu, 27 Jul 2023 18:24:42 GMT

Right, this has been another problem du jour. You'll need to contact support to fix it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Network and SMS

GK926 — Thu, 27 Jul 2023 18:26:55 GMT

Thank you. Hopefully they can fix it soon. Super frustrating!