topic Re: Data not working in Get Support

Data not working

Yingapoo — Thu, 27 Jul 2023 14:43:37 GMT

Hi PM specialist,

It shows I still have Data left on my account but it's not working. I can't open any web pages or browse anything. Could you help look into it?

Thank you.

Guiying

hairbag1 — Thu, 27 Jul 2023 14:45:39 GMT

softech — Thu, 27 Jul 2023 14:46:44 GMT

To avoid reading cached info, please check My Account again using Incognito mode , confirm you sitll have data left

Also, if you are using Android, make sure you disable data limiter on your device.

Yingapoo — Thu, 27 Jul 2023 14:48:57 GMT

Thank you for the quick reply.

It shows I still have 45% data left on the promotion 4G. Is it not useable? How to use it please?

hairbag1 — Thu, 27 Jul 2023 14:52:07 GMT

generally, where are you located ? I see there's several large network outages in different parts of the country...perhaps that's the issue.

Yingapoo — Thu, 27 Jul 2023 14:52:47 GMT

Yes, I am using Incognito mode. The add-on promotion still has 45% left. And I am using iphone. Thank you..

tangmichael88 — Thu, 27 Jul 2023 14:58:46 GMT

Hey I have the same issues too. I just auto-renewed my subscription plan today, I have 20GB left. No data is going through my phone.

Yingapoo — Thu, 27 Jul 2023 17:29:05 GMT

I am in Toronto. My family all use PM, and theirs working fine.

Really not sure why I can't use the data. Does it solve the problem if I switch to higher monthly plan?