topic Re: No data after plan change in Get Support

No data after plan change

Jonathan847 — Thu, 27 Jul 2023 15:43:25 GMT

Just wondering why I don't have any mobile data after my plan change last night... payment went through fine... I tried submitting a ticket but still no answer

Re: No data after plan change

softech — Thu, 27 Jul 2023 15:44:37 GMT

@Jonathan847

but voice works?

any chance you have a data limiter enabled on your phone? disable it if you have one

You can try to Reset all netorks and see if it helps

Understand you submitted a ticket already, message them again and ask for update

Re: No data after plan change

RachGlo — Thu, 27 Jul 2023 15:57:57 GMT

I am also experiencing the exact same issue. I need help too.

Re: No data after plan change

softech — Thu, 27 Jul 2023 16:00:49 GMT

@RachGlo plan changed and no data since? how about voice?

please open ticket with PM support :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: No data after plan change

dust2dust — Thu, 27 Jul 2023 16:07:30 GMT

Obviously we're seeing a trend. @J_PM

Plan change, reset networks gets talk and text but no data.

Re: No data after plan change

J_PM — Thu, 27 Jul 2023 17:37:01 GMT

@dust2dust @Jonathan847 - We're on it. Thank you for sharing. The team is investigating.