topic No data in Get Support

No data

Cairns76 — Thu, 27 Jul 2023 15:15:47 GMT

Today I have no data. A couple is weeks ago I switched to the new $39 plan that was offered. I opted to have it take effect on my billing date which is today. I have reset my network settings, rebooted my phone but nothing seems to work. Have not heard of any outages in my area. Texting and voice still work.

Re: No data

Jess121 — Thu, 27 Jul 2023 15:17:22 GMT

There may be some delay because of the switch from one plan to another? Did you upgrade your plan to acquire more data?

Re: No data

hairbag1 — Thu, 27 Jul 2023 15:19:54 GMT

@Cairns76

sounds like others have the same issue after switching plans. Contact a CSA for their help.

added link...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No data

Cairns76 — Thu, 27 Jul 2023 15:18:50 GMT

Yes going from 15gb to 20gb

Re: No data

Handy1 — Thu, 27 Jul 2023 15:19:29 GMT

@Cairns76 .try rebooting the phone or reset network settings . If no luck please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No data

Jac_momof4 — Thu, 27 Jul 2023 15:22:29 GMT

I'm having the same problem. Although, I can't text either.

I've also rebooted the phone, reset the network settings, rebooted the phone and tried the SIM in a different phone.

I've sent a message to the CSA and am awaiting reply. If I hear back from them and it gets fixed, I'll let you know.

Re: No data

Cairns76 — Thu, 27 Jul 2023 15:25:51 GMT

Did that and have reached out to CS_agent. Thanks

Re: No data

tangmichael88 — Thu, 27 Jul 2023 15:35:43 GMT

I'm having the same issue too, also recently switched to the $39/20Gb plan. Text messages aren't getting through either.

Re: No data

hairbag1 — Thu, 27 Jul 2023 15:41:57 GMT

@tangmichael88

use the link to send a message to CSA for their investigation....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No data

Cairns76 — Thu, 27 Jul 2023 15:42:09 GMT

Just updated to ios 16.6 and after phone restarted i couldn’t receive the login number for verification

Re: No data

Jonathan847 — Thu, 27 Jul 2023 15:45:05 GMT

I am having the same exact problem after going from the 50gb plan to 20gb plan

Re: No data

shinchu99 — Thu, 27 Jul 2023 16:01:45 GMT

im having same issue as well when i change my plan to 20gb to 40gb plan of $50 can-us now i am waiting for the Cs_agent replying back to me

Re: No data

softech — Thu, 27 Jul 2023 16:02:35 GMT

@shinchu99

was the plan change today?

Re: No data

shinchu99 — Thu, 27 Jul 2023 16:15:50 GMT

@softechyes it was change today

Re: No data

Jac_momof4 — Thu, 27 Jul 2023 16:44:02 GMT

Hello,

I just finished with the CSA and he reset the SIM services on his end and it worked. We have full service again.

🤞🏼 Hopefully the rest of your issues can be worked out quick and it's as simple as my fix.

Re: No data

tangmichael88 — Thu, 27 Jul 2023 16:50:13 GMT

Nice. I'm working with a CSA too. unfortunately, still no data/text service after resetting.

Re: No data

shinchu99 — Thu, 27 Jul 2023 16:51:27 GMT

@Jac_momof4, im still waiting for the Cs_agent replying

Re: No data

dust2dust — Thu, 27 Jul 2023 16:54:58 GMT

@tangmichael88- Did you do a reset network settings? That might get talk and text back. When I say text I mean real SMS text, not imessage on an iphone or RCS on an Android.

Re: No data

tangmichael88 — Thu, 27 Jul 2023 16:57:53 GMT

Yes I did. still nothing.

Re: No data

dust2dust — Thu, 27 Jul 2023 17:01:04 GMT

@tangmichael88- Nothing? Or still no data? I was suggesting that for talk and text. It would appear support can get data going now though.