topic Current plan in Get Support

Current plan

Lana3 — Thu, 27 Jul 2023 09:30:02 GMT

Hi, my plan says that I am on a 4G network, but I’m only getting 3G on my phone. Could you please fix this issue? Thank you, Lana.

Re: Current plan

softech — Thu, 27 Jul 2023 02:48:29 GMT

@Lana3 check your Preferred network type or network mode. Usually it is good to leave it with Automatic, but try changing to 4G and 5G and see if your phone connects (Yes, while you have a 4G plan, you are free to access the 5G network as well, just that the speed will be capped to 4G speed according to your plan)

Let us know if that works

Re: Current plan

hairbag1 — Thu, 27 Jul 2023 03:12:36 GMT

@Lana3

if you have the current $15 or $25 plan with 3 G speed...you're exactly what you paid for. You should see that you're on a 4G, 5G or LTE network but your PM account is choked to 3G speed.

Re: Current plan

G_r_a_n_t — Thu, 27 Jul 2023 07:28:34 GMT

It depends on what is actually available in your current physical location, if all you get is 3g then consider switching to a 3g plan