topic Re: New Activation stuck in the upside down. :) in Get Support

New Activation stuck in the upside down. :)

jsfx3 — Tue, 04 Jan 2022 20:16:48 GMT

Hi Admins

I have an activation for a new SIM that seems to be stuck. The web interface said my card issuer declined the activiation, but when i checked with the card issuer, they confirmed that the charge was approved.

The activation does not appear to be working, but i don't want to wind up with multiple charges.

Thanks

--jsfx3

Re: New Activation stuck in the upside down. :)

KMG — Tue, 09 Jan 2018 16:21:44 GMT

Best thing to do is send a private message to the @CS_Agent to find out the status of your activation.

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465/

Re: New Activation stuck in the upside down. :)

SD08 — Tue, 09 Jan 2018 16:24:55 GMT

If you haven't done so, reboot your phone to see if that helps any. Are all of your services (talk, text, and data) not working? Did you just port a number in from another provider? If so, porting a number can take a few hours to complete. During this time, you'll be able to make calls but not receive them. If this persists for more than a few hours, then you have a stuck port. In that case, you'll need to contact a moderator.

If you've been charged already and none of your services are working (can't even make outgoing calls), then you probably have an activation error. Click this Moderator_Team link to send a private message for assistance. Include your PM SIM card number, e-mail address and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: New Activation stuck in the upside down. :)

ShawnC13 — Tue, 09 Jan 2018 17:08:13 GMT

@jsfx3, great advice already given but I had to Bravo the Stranger Things reference

Re: New Activation stuck in the upside down. :)

jsfx3 — Tue, 09 Jan 2018 17:39:37 GMT

Thanks for this. I have the PM open, but did not include PM SIM card number, e-mail address and phone number.

will do this now.

thanks

--jsfx3

Re: New Activation stuck in the upside down. :)

jsoegandi — Tue, 09 Jan 2018 18:32:44 GMT

I'm having the exact same issue.

Re: New Activation stuck in the upside down. :)

srlawren — Tue, 09 Jan 2018 18:33:04 GMT

@jsfx3 next time maybe private message Eleven. I'm sure she could help.

Re: New Activation stuck in the upside down. :)

jsfx3 — Tue, 09 Jan 2018 18:59:40 GMT

it's been three hours for me with no reply from the mods. May be happening to a lot of folks.

Re: New Activation stuck in the upside down. :)

srlawren — Tue, 09 Jan 2018 19:37:11 GMT

@jsfx3 hope they get to you soon. Please keep us posted!

Re: New Activation stuck in the upside down. :)

jsfx3 — Tue, 09 Jan 2018 20:36:32 GMT

Four hours now. Mods have acknowledged my existence which is nice, but still no progress on activation. I think i just heard a Demodog growling nearby..... 🙂

Re: New Activation stuck in the upside down. :)

srlawren — Tue, 09 Jan 2018 20:55:26 GMT

@jsfx3 Demomorgon, Dog...Demo-dog! Like Hopper told El, it will be fixed "soon".

Re: New Activation stuck in the upside down. :)

jsfx3 — Tue, 09 Jan 2018 23:29:03 GMT

Do the mods work after 5 pm Eastern? I was trading PMs with Gregory for a few minutes at 5 pm, but then that ended. Thank you to the community for still checking in.

This will (hopefully) be my third PM account, and i can honestly say i have never had an activation go so badly, and i have to say after 6 or 7 hours I am getting kind of tired of checking for email that is not there.

Maybe i need to put up some christmas lights? 🙂

Re: New Activation stuck in the upside down. :)

srlawren — Wed, 10 Jan 2018 00:30:59 GMT

@jsfx3 "H". "E". "R". "E".

H.e.r.e. is info on their working hours:

When can you get help? Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.

How long will you need to wait for help? Messages are handled during business hours (see above), in the order in which they are received. Usually you will hear back within a few hours, but in peak periods, it could be as much as within 48 hours of receiving the message.

Re: New Activation stuck in the upside down. :)

jsfx3 — Wed, 10 Jan 2018 18:03:07 GMT

I've almost made it to the Snow Ball Dance everybody! (don't combine the words snow and ball or you get bleeped...) 🙂

Activation is complete, plan is setup, port should be completed by Friday according to current provider. Now when i get my referral bonus for the new account, it will just like getting a kiss from Nancy!

Re: New Activation stuck in the upside down. :)

jsfx3 — Wed, 10 Jan 2018 18:01:38 GMT

Why did it bleep **bleep**?

Re: New Activation stuck in the upside down. :)

jsfx3 — Wed, 10 Jan 2018 18:02:11 GMT

Testing.... Snow Ball 🙂

Re: New Activation stuck in the upside down. :)

srlawren — Wed, 10 Jan 2018 21:31:15 GMT

@jsfx3 ironically, a couple of weeks ago I would never have gotten all the references, as I was very late to the ST party. All caught up now though, after some recent binging 🙂

Re: New Activation stuck in the upside down. :)

PJC — Thu, 11 Jan 2018 04:34:52 GMT

@srlawren wrote:
@jsfx3 ironically, a couple of weeks ago I would never have gotten all the references, as I was very late to the ST party. All caught up now though, after some recent binging 🙂

Welcome to the club @srlawren.

Re: New Activation stuck in the upside down. :)

srlawren — Thu, 11 Jan 2018 17:25:34 GMT

@PJC the AV Club? 🙂