topic Re: Email Account - Support Needed in Get Support

Email Account - Support Needed

rvjwilson — Thu, 27 Jul 2023 03:02:16 GMT

Unable to log into account, cannot recall or locate email used to create account. Requested link to be sent to personal emails to reset, not receiving link.

Re: Email Account - Support Needed

esjliv — Thu, 27 Jul 2023 01:51:57 GMT

@rvjwilson - have you tried the Forgot your Email link: https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

EDIT, you said 'not receiving link'? Have you checked your spam/junk folder?

Re: Email Account - Support Needed

softech — Thu, 27 Jul 2023 02:05:06 GMT

@rvjwilson

if your already tried Forgot email or reset password and do not work, please message support for assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Email Account - Support Needed

rvjwilson — Thu, 27 Jul 2023 03:25:47 GMT

Yes, tried this and checked junk folders, no luck. Thanks

Re: Email Account - Support Needed

rvjwilson — Thu, 27 Jul 2023 03:26:32 GMT

Messaged support for assistance, thanks.