topic Refer a friend code not working in Get Support

Refer a friend code not working

G-K — Wed, 26 Jul 2023 23:32:13 GMT

I have referred a friend to PM and when they type in the referral code, a not valid message is displayed.

Re: Refer a friend code not working

esjliv — Wed, 26 Jul 2023 23:34:30 GMT

@G-K make sure the zero '0' is not an oohh "O", and other numbers are not mixed up. Copy and paste it to them, an have them copy and paste it during activation. Ensure no spaces before or after.

Re: Refer a friend code not working

hairbag1 — Wed, 26 Jul 2023 23:35:20 GMT

@G-K

double check that you provided them with correct code. Make sure to differenciate 0"s and O's.

Re: Refer a friend code not working

softech — Thu, 27 Jul 2023 01:36:38 GMT

@G-K

You might want to try to copy and paste your code once again and make sure characters like O or 0 not mixed up

Worst case, activate first and message support and ask them to manually apply after

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Refer a friend code not working

G-K — Wed, 26 Jul 2023 23:40:15 GMT

The referral code was copied-pasted so '0' and 'o' were not transposed.

Re: Refer a friend code not working

hairbag1 — Thu, 27 Jul 2023 00:04:18 GMT

@G-K

have your friend send a message to CSA for their help then...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer a friend code not working

esjliv — Thu, 27 Jul 2023 01:38:36 GMT

@G-K wrote:
The referral code was copied-pasted so '0' and 'o' were not transposed.

@G-K - is your plan currently active? Not sure if that would make a difference or not when using your referral code upon activation, but just checking.