topic Registration/ subscription glitch in Get Support

Registration/ subscription glitch

Daragnok — Wed, 26 Jul 2023 21:13:29 GMT

Registration is stalling at the question about whether you have a SIM card. Is the system down?

Re: Registration/ subscription glitch

Handy1 — Wed, 26 Jul 2023 21:14:52 GMT

@Daragnok If you’re trying on website . Try doing from all from start to finish . You need the all to finish now anyways

Re: Registration/ subscription glitch

Daragnok — Wed, 26 Jul 2023 21:19:53 GMT

Thanks for the suggestion. I tried on the app and Web site. As soon as I log in, it jumps to that question. I select I already have a sim and then it hangs on the app and gives me a Error Code: XXX

Re: Registration/ subscription glitch

Handy1 — Wed, 26 Jul 2023 21:20:55 GMT

@Daragnok Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Registration/ subscription glitch

Daragnok — Wed, 26 Jul 2023 21:20:56 GMT

The Error Code is on the website

Re: Registration/ subscription glitch

Handy1 — Wed, 26 Jul 2023 21:22:01 GMT

@Daragnok You can also try uninstalling the app and reinstall it see if that helps

Re: Registration/ subscription glitch

softech — Wed, 26 Jul 2023 21:25:28 GMT

@Daragnok wonder if you want to try to create a new email and try activation again. If you are going with that reinstall the app and clear browser cache for the default browser on your phone first

Re: Registration/ subscription glitch

Daragnok — Thu, 27 Jul 2023 00:33:11 GMT

I worked. Thanks!

Re: Registration/ subscription glitch

Handy1 — Thu, 27 Jul 2023 00:34:50 GMT

@Daragnok We happy to hear you got all sorted out . And welcome to PM 🙂