topic Re: Overcharged in Get Support

Overcharged

Najibsultan — Wed, 26 Jul 2023 14:38:20 GMT

Hi I need help, I have been charged eventhough I ported my number to Telus, please some agent reply.

Re: Overcharged

softech — Wed, 26 Jul 2023 15:28:04 GMT

@Najibsultan

you got charged after you ported to Telus?

you can engage support and ask them to check and refund if so

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Overcharged

dust2dust — Wed, 26 Jul 2023 16:54:52 GMT

Did you port right around the time of your account renewal here?

Re: Overcharged

Najibsultan — Wed, 26 Jul 2023 17:00:51 GMT

The money suppose to be collected on 26 but they collected on 24 eventhough I was not on automatic payments and I have canceled my subscription as well.