topic Re: Pay bill in Get Support

Pay bill

Darlene9 — Wed, 26 Jul 2023 18:54:23 GMT

Why is it so difficult to pay my bill or get help. EverSafe is continuously asking to update password. I’ve been at this for 2 hours and still haven’t paid my bill. It was so simple n now it is very frustrating. Please help me.

Re: Pay bill

computergeek541 — Wed, 26 Jul 2023 18:56:01 GMT

@Darlene9 wrote:
Why is it so difficult to pay my bill or get help. EverSafe is continuously asking to update password. I’ve been at this for 2 hours and still haven’t paid my bill. It was so simple n now it is very frustrating. Please help me.

If your payment card is already saved in your Public Mobile account, paymennt can be made by dialing 611.

Re: Pay bill

softech — Wed, 26 Jul 2023 18:58:05 GMT

@Darlene9

you should got ask to update password contantly, was it a 2FA security code it is waiting for? or you are not at that screen yet?

Re: Pay bill

dust2dust — Wed, 26 Jul 2023 19:00:31 GMT

Dialing 611 to use your credit card needs your 4 digit account pin.
You can buy vouchers in lots of stores or online and dial 611 to enter them that does not need the account pin.
You can use the real time payments method in some stores.

Once paid then you can take your time to figure out this stupid new login system.

Re: Pay bill

BKNS27 — Wed, 26 Jul 2023 20:28:43 GMT

@Darlene9

Did you enable Subscribed (AutoPay) using you CC on record?

Been with PM for over 2 years on AutoPay…no worries about paying bills on time…no hassles…no frustrations.