topic Service not working since changing plan today in Get Support

Service not working since changing plan today

pamorin2 — Wed, 26 Jul 2023 18:34:39 GMT

Can somebody help me?

Re: Service not working since changing plan today

Handy1 — Wed, 26 Jul 2023 18:37:25 GMT

@pamorin2 First try rebooting the phone . Or reset network settings . Is it possible to try the SIM card in another phone . If still no luck . Please submit ticket with support to help you fix

private message To CS_Agents click

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service not working since changing plan today

softech — Wed, 26 Jul 2023 18:38:07 GMT

@pamorin2

This issue happens sometime after a plan change

So, is it not connecting at all?

First, make sure PM charged you and renew you on the new plan

Try reboot the machine once

Try to reseat the sim card. Power off the phone, take sim out and wipe it clean and put it back and power up

if nothing work, message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Service not working since changing plan today

pamorin2 — Wed, 26 Jul 2023 18:41:14 GMT

was charged, plan looks active in portal. rebooted and all that stuff, but no other phone to test. Phone works on wifi and this happened on the day my plan changed.