topic Re: US-Roaming not working in Get Support

US-Roaming not working

Caseyyy16 — Wed, 26 Jul 2023 18:11:50 GMT

I can't even submit a ticket because of a error on the SERVERS end. I'm honestly about to leave this service entirely as I have issues EVERY SINGLE TIME I need to use this service, that I need to buy an add-on or renew my phone plan, this is honestly getting insanely ridiculous, I paid $25 for roaming in the US and am currently in Portland Oregon. Also YES I already troubleshooted all options recommended like restarting my phone and checking to make sure roaming is on.

Re: US-Roaming not working

Handy1 — Wed, 26 Jul 2023 17:57:58 GMT

@Caseyyy16 Here’s how to submit ticket

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US-Roaming not working

softech — Wed, 26 Jul 2023 17:59:03 GMT

@Caseyyy16

First, to engage support, use this link to message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

For roaming, I remember Portland is a tricky city to connect to T-Mobile, but try this:

If the phone is not connecting to T-Mobile, change the Network Connection from Automatic to Manual and select T-Mobile

If your issue is with data, make sure your Roaming Mobile data is enabled and your have disabled your mobile data limter

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Preferred Network Type or Network Mode to 2G and see if the calls goes through
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US-Roaming not working

dust2dust — Wed, 26 Jul 2023 18:01:13 GMT

Is this a re-buy after a previous purchase? Is your phone set to manual networks? Automatic or searching for T-Mobile might do something. Is your phone set to 4G LTE? T-Mobile has no 3G network.

Adding - volte or 2G have no bearing on your data add-on.

Re: US-Roaming not working

hairbag1 — Wed, 26 Jul 2023 19:35:02 GMT

@Caseyyy16

did you buy the correct add-on that you expected to buy as $25 only gets you 3Gb of data...no talk or text.

US Roaming⁷

15 day packages.

Unlimited U.S. Talk, Text and 3GB Data Bundle...$30

Unlimited U.S. Talk and Text Bundle...$15

250 MB Data...$10

1 GB Data...$20

3 GB Data....$25

Re: US-Roaming not working

BKNS27 — Wed, 26 Jul 2023 20:44:26 GMT

@Caseyyy16

Do you have a VPN on your phone enabled? Disable it and see if it connects to T-Mobile network.