topic Re: why only H+ service? in Get Support

why only H+ service?

Peterjstock — Wed, 26 Jul 2023 17:18:10 GMT

recently I am only seeing H+ service for my mobile data.
the speed seems adequate (3.4MBPS down) but it seems flaky, not the 5G service I see advertised.

peter

Re: why only H+ service?

dust2dust — Wed, 26 Jul 2023 17:21:23 GMT

Did you get a 5G plan? Is your phone 5G compatible? Did you set the phone networks to 5G? Are you in a 5G coverage area? Is your phone set to the 3G HSPA network?

You might also just be in a weak 5G or LTE area and so the phone drops down to HSPA.

Re: why only H+ service?

Peterjstock — Wed, 26 Jul 2023 17:27:53 GMT

I just keep paying my bill. nothing else has changed.
and this H+ service is in all different geographic areas - rural and city.

Re: why only H+ service?

dust2dust — Wed, 26 Jul 2023 17:30:03 GMT

What plan are you on? What is the make and model of your phone? Did you check the settings I suggested?

Re: why only H+ service?

Peterjstock — Wed, 26 Jul 2023 17:30:19 GMT

but checking my base account info I see that I am on a "24gb 3 month at 3G" plan.

Re: why only H+ service?

Peterjstock — Wed, 26 Jul 2023 17:31:29 GMT

but as I said, the speed is adequate when I am not on home wifi.
it just seems a bit unreliable.

Re: why only H+ service?

dust2dust — Wed, 26 Jul 2023 17:33:02 GMT

The 3G is all about speed. Not network type. Data can be used on 5G, LTE or HSPA. The speed is what changes. You getting 3.4 on a speed plan that is capped at 3 is pretty good.

Re: why only H+ service?

hTideGnow — Wed, 26 Jul 2023 17:41:04 GMT

HI @Peterjstock

H+ is 3G

you can change Network type to 4G or 5G and it might give you more reliable network.

Again, speed will be same, just a matter of reliability

But usually the phone is set to Auto , and it usually would choose 4G for you

Re: why only H+ service?

computergeek541 — Wed, 26 Jul 2023 18:15:27 GMT

@Peterjstock wrote:
recently I am only seeing H+ service for my mobile data.
the speed seems adequate (3.4MBPS down) but it seems flaky, not the 5G service I see advertised.

While this could be a network issue or a matter of phone compatibilty matter causing the H+ connections, please also check the speed testing website or app on whether it's reporting MBps or Mbps. They are largely different units of measuremetn with 1MB/s being equal to 8Mb/s.

Re: why only H+ service?

Peterjstock — Thu, 27 Jul 2023 01:21:20 GMT

My speed test was reading Mbps.

Re: why only H+ service?

Peterjstock — Thu, 27 Jul 2023 01:23:15 GMT

My phone is a Pixel 4a.

And I just (finally) checked settings and changed from G to LTE (recommended) and it is now showing LTE.

I'll try that for a while.

But it looks more familiar