topic Re: trying to change card for payment and it won't accept in Get Support

trying to change card for payment and it won't accept

mon7 — Wed, 26 Jul 2023 14:37:30 GMT

trying to change card for payment and it won't accept

dust2dust — Wed, 26 Jul 2023 14:45:54 GMT

Try again in an hour. You only get 2 chances per hour. Is this a Simplii card?

Adding - Try re-typing it all, not just an expiry.

Handy1 — Wed, 26 Jul 2023 14:46:04 GMT

@mon7 If you tried to many times you may need to wait a full hour

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

mon7 — Wed, 26 Jul 2023 15:16:49 GMT

yes it is a

simplii card

dust2dust — Wed, 26 Jul 2023 16:44:26 GMT

Then yes we've been seeing a few reports of problems with that card. Is it credit or the debit variety of Mastercard?

mon7 — Wed, 26 Jul 2023 16:44:32 GMT

still not working. how do I get customer support please

dust2dust — Wed, 26 Jul 2023 16:47:38 GMT

Handy1 — Wed, 26 Jul 2023 16:48:35 GMT

private message To CS_Agents click

VVVVV Link below VVVVV

mon7 — Thu, 27 Jul 2023 11:00:58 GMT

debit