topic Re: US data roaming not working in Get Support

US data roaming not working

Nattherat1 — Wed, 26 Jul 2023 15:02:58 GMT

I paid and used US data roaming , it ran out so I topped up with 3 GB, before I went to San Francisco. It never worked, I was charged, never got any data. This was scary and dangerous, no directions, no Uber, no google. I felt scared and unsafe. Public mobile were uncontactable. Their stupid bit system sucks!! The whole company and system sucks. I still can’t submit a ticket and get help or a refund!!!!!!!!

Re: US data roaming not working

Handy1 — Wed, 26 Jul 2023 15:05:46 GMT

@Nattherat1 Here’s how to submit ticket

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US data roaming not working

hairbag1 — Wed, 26 Jul 2023 15:07:11 GMT

@Nattherat1

it's a know system glitch that you can't buy the same add-on until old one is expired + 24 hours. Contact a CSA and they'll likely credit your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US data roaming not working

Yummy — Wed, 26 Jul 2023 15:15:51 GMT

Yes, you are correct: ticketing does not work 😞

you can always contact agent by personal mail.

As for US add-on, somehow it is very unreliable. You have to connect manually to T-mobile, have roaming on and Pray it might work. As for navigation you should download Google off-line maps or have stand alone GPS. I do use Google maps on PC to locate address or look for route but NOT for navigation while in a car/on foot. Sometimes GMap heavily depends on Internet and off-line version kind of sucks when you need it the most. Waze off-line should work better. And you cannot beat Garmin for navigation.

Re: US data roaming not working

DennyCrane — Wed, 26 Jul 2023 15:22:37 GMT

US roaming on PM is far from unreliable in my experience. The only issue I've encountered is no voice calls before PM implemented VoLTE, but data seems to be the issue here. And of course the lack of service in Alaska, but again, not relevant for this situation.

I've also never had to manually select TMobile; I just leave it in Automatic network selection. That said, if your phone has trouble connecting automatically that is a device issue, not a service provider issue.

@Nattherat1 Are you saying that data was working in the US, and then it stopped when you tried to renew it? There is a long-standing issue whereby you can't purchase the same add-on consecutively, until about 24 hours have passed since the first one expired. The workaround is to message @cs_agent and see if they can apply it early for you. Otherwise you can purchase a different add-on.

Or if you're saying it never worked at all, a common issue is not enabling data roaming on your device itself.

Re: US data roaming not working

dust2dust — Wed, 26 Jul 2023 16:43:25 GMT

Do you still see the amount you paid in your balance? Do you still see the previous roaming add-ons showing 0/15 days? You can wait for those 0/15 items to disappear or as mentioned, you can ask support.

Re: US data roaming not working

Caseyyy16 — Wed, 26 Jul 2023 17:58:02 GMT

SAME, I'm honestly about to leave this service