topic Re: No data in Get Support

No data

Polina_1208 — Wed, 26 Jul 2023 18:25:04 GMT

Hello. When I got a new phone Umidgi F3 and put the SIM card from old one, the data doesn't work. But if I put my SIM card to my old phone , everything works. I checked settings on the phone and didn't find anything. Could you help me please?

Re: No data

Handy1 — Wed, 26 Jul 2023 15:25:24 GMT

@Polina_1208 Compare your VPN settings on both phones make sure it’s the exact same as the phone that works

Re: No data

softech — Wed, 26 Jul 2023 15:26:44 GMT

@Polina_1208

data is usually an APN issue, and it is a very common thing with Umidigi phone. You willl likley need to manually update or create a new APN profile

But start with Reset All networks and see if it works

If not, then update the APN as follow:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: No data

Polina_1208 — Thu, 27 Jul 2023 00:52:05 GMT

Thank you so much! It worked! I was 6 months without data and now I'm so happy!

Re: No data

softech — Thu, 27 Jul 2023 00:52:56 GMT

@Polina_1208 happy that it works!!

yes, it's a common issue of Umidigi phones 🙂

Re: No data

dust2dust — Thu, 27 Jul 2023 01:01:22 GMT

I'm always wondering why people wouldn't come to the community to ask these kinds of questions. 6 months?!

Re: No data

Polina_1208 — Thu, 27 Jul 2023 01:16:56 GMT

Probably, I asked for help from wrong people.

Re: No data

softech — Thu, 27 Jul 2023 01:18:04 GMT

@Polina_1208 wrote:
Probably, I asked for help from wrong people.

@Polina_1208

no worry, we are happy that your data is all working now

and if you have further question, make sure you remember the Community here 🙂