topic Re: Brutal in Get Support

Brutal

Camshaft1 — Wed, 26 Jul 2023 14:49:38 GMT

Well to say I'm disappointed is an understatement. After switching to the point rewards and making a complaint, I was finally given the information that was supposed to be there beforehand so I had a better understanding of what it entailed. In retrospect I never would have opted for this and stayed with the old program. The rewards that are offered are little, skimpy handouts that could almost be given away as gifts. There should be lots more offered as I'm sure most of us have been loyal customers for years. Sorry for the long note but I had to get it out. If you have something negative to say, please at least do it with some understanding and try to make it reinforcing to my beliefs here, har har. Cheers.

EDIT- I was also wondering if there's more info about rewards for participating in the community. How does it work and how I actually get points etc.

Re: Brutal

Handy1 — Wed, 26 Jul 2023 14:55:18 GMT

@Camshaft1 I’m sorry you didn’t fully understand the differences between old rewards and new point system . But the point system still has it perks that old rewards don’t . For example you can buy add on with points . And they sometimes have phone draws with points . This is exclusive to points only and not old rewards . But for community rewards which are still the same value as the old rewards . Here’s my opinion on it

By participating , reading and helping others with questions . And learning and sharing and good things will happen

ranked chart here

Re: Brutal

hairbag1 — Wed, 26 Jul 2023 14:55:45 GMT

@Camshaft1

don't feel too bad about being lured into the Points program...it sure sounds appetizing until it isn't. As you found out, there's no going back once you're in to Points. Best is to see if you can encourage friends or family member to switch their cell preference to Public Mobile. There's a great range of cell plan product to choose from that are competitively priced now.

Re: Brutal

Yummy — Wed, 26 Jul 2023 14:57:15 GMT

Info regarding Points was posted by PM way ahead before actual switch and presented all 'benefits' of Points.

Then there was lengthy discussion in Community regarding pro and cons old vs. new rewards.

I do understand your frustration but any decision require some research and switching to points is irreversible, unfortunately. And if you opt out of Point then you will not have ANY rewards.

Re: Brutal

Camshaft1 — Wed, 26 Jul 2023 14:59:19 GMT

@Handy1 That does look great and all and I guess the badges will let me know my standing, hope it's really worth it. Thanks.

Re: Brutal

Camshaft1 — Wed, 26 Jul 2023 15:01:33 GMT

I understand that and it would have been great if I had known about this platform beforehand. I just got it yesterday and never recieved an email about any of this either.

Re: Brutal

will13am — Wed, 26 Jul 2023 15:07:17 GMT

It has been mentioned over and over and over in the community to discourage those on the legacy reward system to changing over to the new points system. There are huge losses in loyalty and auto pay rewards.

Re: Brutal

Camshaft1 — Wed, 26 Jul 2023 15:11:09 GMT

@will13am As I just posted below you, I was not aware any of this existed and never recieved emails

Re: Brutal

hairbag1 — Wed, 26 Jul 2023 15:16:55 GMT

@Camshaft1

could be that you turned OFF or declined receiving Notifications or emails from PM, when you started your account.

Re: Brutal

Camshaft1 — Wed, 26 Jul 2023 15:22:48 GMT

@hairbag1 I'm not saying it's not a complete possibility and mistake on my end but I really don't remember. And since I've been involved yesterday I've been receiving emails. That's all, just needed to vent and hear some opinions about it. It's entirely plausible I could have avoided this altogether and just not done anything, (don't fix it if it ain't broke)

Re: Brutal

hairbag1 — Wed, 26 Jul 2023 15:25:52 GMT

@Camshaft1

we all know the feeling ! Best is to keep looking in on the Community Forum form time to time to keep up with the latest issues that affect our plans. (Maybe you can earn some Points by contributing your experience to another unsuspecting PM user)

Re: Brutal

Camshaft1 — Wed, 26 Jul 2023 15:29:33 GMT

@hairbag1 @Thanks for understanding! That's exactly what I'm gonna do. The CS_Agent actually said in his message my "questions and research" were commendable lol. Too bad I couldn't have out that to use before. Have some reading and learning to do!

Re: Brutal

hairbag1 — Wed, 26 Jul 2023 15:31:26 GMT

@Camshaft1

it's called 20 - 20 Hindsight !! 🤓

Re: Brutal

computergeek541 — Wed, 26 Jul 2023 18:29:22 GMT

@will13am wrote:
It has been mentioned over and over and over in the community to discourage those on the legacy reward system to changing over to the new points system. There are huge losses in loyalty and auto pay rewards.

Unfotunately, for most part, the change to points only benefited the and shareholders. When a company makes a change such as this, the amount revenue that would be lost from unhappy customers is compared the increased amounts that customers end up paying.