topic Re: Conditional Forwarding with VoLTE in Get Support

Conditional Forwarding with VoLTE

Nezgar — Fri, 17 Mar 2023 16:42:56 GMT

I was converted/enabled for VoLTE service with Public Mobile today. Indeed, I remain on LTE or LTE+ while on a call now. Great! Call setup is imperceptibly faster and call quality is exactly the same, so most people won't notice any difference. But if this means I can reliably make calls if I travel to the USA now that will be a major improvement.

Anyhow, the only limitation I've found so far is I cannot set conditional call forwards. ie (When busy, when unavailable, and when busy). Previously these could be set either in the call forwarding menu of the phone app, or manually using the *61, *62, and *67 codes. If I try to set any of those through the menu or through those codes I now only receive an error "Connection problem or invalid MMI code."

For those who have been converted/enabled for VoLTE service, could you also test to see if you can reproduce this? Basically it means now that I have been provisioned for VoLTE service, I can't use a 3rd party voicemail service like YouMail -- for now at least.

test by dialing:
*61*12504125922#

If it ends up working, you can undo it with:
##61#

(example number is a test number from http://thetestcall.blogspot.com/ )

I opened a ticket with CS agents and they just tell me to use the *61, *62, *67 codes as usual, so maybe they're not aware of an issue with this function on VoLTE yet so I thought I'd ask for further verification/testing here.

Thanks! - N

Re: Conditional Forwarding with VoLTE

Lieux — Fri, 17 Mar 2023 17:12:31 GMT

@Nezgar It worked for me. But now I am stuck with the forwarding…it doesn’t stop even with the ##21#. 🤪

Re: Conditional Forwarding with VoLTE

will13am — Fri, 17 Mar 2023 17:39:34 GMT

@Nezgar , I tried using the call forwarding settings in the phone app which worked. Similar to what @Lieux experienced, I am stuck with the forwarding setting. I have not been able to revise it. I just found this thread which explains the issue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Conditional-call-forwarding-BROKEN/td-p/955717

Re: Conditional Forwarding with VoLTE

siberianquirk — Fri, 17 Mar 2023 17:43:58 GMT

I was just updated to VoLTE yesterday (it was automatic, I didn’t request it).

I had previously setup YouMail and I just tested to see if it still works, but my voicemail has been reset to the standard Public Mobile voicemail.
I tried to set up YouMail again, but I get an activation error.

Re: Conditional Forwarding with VoLTE

LitlLdy — Fri, 17 Mar 2023 18:00:23 GMT

@Lieux wrote:
@Nezgar It worked for me. But now I am stuck with the forwarding…it doesn’t stop even with the ##21#. 🤪

@Lieux , have you tried ##004# to see if it will undo/reset it?

Re: Conditional Forwarding with VoLTE

will13am — Fri, 17 Mar 2023 18:14:55 GMT

@siberianquirk , would you mind identifying which province you are located. I am curious where the rollout is happening. Also are you doing the conditional forwarding from the app settings or using forwarding codes.

Re: Conditional Forwarding with VoLTE

hTideGnow — Fri, 17 Mar 2023 19:18:34 GMT

Hi @Nezgar were you one of those with voice problem 2 weeks ago? I think after that, the forwarding was screw up/reset. So, I am not sure if the forwarding was a problem or that or a problem of VoLTE enablement

Re: Conditional Forwarding with VoLTE

Lieux — Fri, 17 Mar 2023 19:24:23 GMT

@LitlLdy Doesn’t help.😫

Re: Conditional Forwarding with VoLTE

siberianquirk — Fri, 17 Mar 2023 19:46:16 GMT

@will13am located in the BC interior. YouMail has a built in activation feature so I was using that. I assume it is dialling the codes in the background.

Re: Conditional Forwarding with VoLTE

Nezgar — Fri, 17 Mar 2023 19:54:24 GMT

@hTideGnow wrote:
Hi @Nezgar were you one of those with voice problem 2 weeks ago? I think after that, the forwarding was screw up/reset. So, I am not sure if the forwarding was a problem or that or a problem of VoLTE enablement

Nope, I've been working solid on 3G/non-VoLTE the whole time. I suspect those who had issues were part of an early problematic wave of customers converted to VoLTE...

Re: Conditional Forwarding with VoLTE

Nezgar — Fri, 17 Mar 2023 19:57:43 GMT

@LitlLdy wrote:
@Lieux wrote:
@Nezgar It worked for me. But now I am stuck with the forwarding…it doesn’t stop even with the ##21#. 🤪
@Lieux , have you tried ##004# to see if it will undo/reset it?

Also try the 3 conditional reset codes individually: ##61#, ##62#, and ##67#.

Also as another workaround idea try setting all three manually to a Public Mobile deposit number, ie:

*61*13065804001#

*62*13065804001#

*67*13065804001#

Use this list to pick a voicemail number in your area: https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/td-p/498446

Also try setting one of those numbers using the options in the app instead of dialing the codes...

Re: Conditional Forwarding with VoLTE

Lieux — Fri, 17 Mar 2023 20:16:04 GMT

@Nezgar Doesn’t help. I wrote to an agent to reset my voicemail on the back. I had a same problem few days ago. The forwarding is not for me anymore.😉

Re: Conditional Forwarding with VoLTE

Nezgar — Fri, 17 Mar 2023 20:19:20 GMT

@Lieux wrote:
@Nezgar Doesn’t help. I wrote to an agent to reset my voicemail on the back. I had a same problem few days ago. The forwarding is not for me anymore.😉

Darn. Sorry it cause some minor grief, but thanks for volunteering to try!!

Re: Conditional Forwarding with VoLTE

Lieux — Fri, 17 Mar 2023 20:23:40 GMT

@Nezgar That’s the game!😉 I just tried another time with your suggestion and it worked finally…*61*14385804001# 😁😁

So the forwarding works for me. Even with VoLTE.

Re: Conditional Forwarding with VoLTE

computergeek541 — Fri, 17 Mar 2023 21:29:46 GMT

Re: Conditional Forwarding with VoLTE

LitlLdy — Tue, 21 Mar 2023 15:45:15 GMT

@Nezgar , I requested a support ticket & it was sent to Diane from tech support which she sent me a text message to my phone for troubleshooting & information. My call forwarding is now working again!

Edit: Also, I am now using YouMail again! 😃

Re: Conditional Forwarding with VoLTE

Nezgar — Tue, 21 Mar 2023 15:38:08 GMT

@LitlLdy wrote:
@Nezgar , I requested a support ticket & it was sent to tech support CSA Diane which she sent me a text message to my phone for troubleshooting & information. My call forwarding is now worked again!

Edit: Also, I am now using YouMail again! 😃

Interesting. Well, I can live without YouMail for a little while -- I think I'll let the dust settle before I bug the CSA's myself again. I'm mostly just happy that VoLTE calling is working, and the prospect of reliable calls when I travel to the USA in the near future. Maybe the conditional forwarding issue will sort itself out eventually as they work through things on the back end.

Re: Conditional Forwarding with VoLTE

frankysplace — Wed, 22 Mar 2023 10:48:56 GMT

Here how I got my You Mail to work after being upgraded to VoLTE on my iPhone 8 Plus. In settings go to cellular. Then cellular data options, tap voice and data and select 3G. Then reset your iPhone. Then, this for the the Toronto You Mail forwarding number. You can replace with your local You Mail forwarding number. Dial this number in your dialer *004*6476941780*30#. You can set the number of rings by setting the time in seconds. I chose 30 sec *30 After that set your data options back to LTE and reset your iPhone. I think the issue is these are gsm codes thus they only work if you are on the 3G network. I can confirm that you have to turn off VoLTE in order to do conditional call forwarding.

Re: Conditional Forwarding with VoLTE

softech — Wed, 22 Mar 2023 10:31:18 GMT

@frankysplace again with this settings, you left your voice on 3G?

Re: Conditional Forwarding with VoLTE

frankysplace — Wed, 22 Mar 2023 14:31:03 GMT

Please correct me if I am wrong. When turning off VoLTE you are back on the 3G network once back onto the 3G network you can use the gsm codes for call forwarding. How ever while on the 4GLTE network for voice these gsm codes no longer work. I googled this issue call forwarding VoLTE and it was suggested to turn off VoLTE. Maybe this issue has been noted on other networks like T-Mobile.