topic Re: Emergency calls only in Get Support

Emergency calls only

HavocDragon1 — Wed, 26 Jul 2023 01:01:28 GMT

Hello I just setup a new phone and I put the sim card into the phone but it says it's emergency calls only. I can't seem to be able to get it to go

Chalupa_Batman — Wed, 26 Jul 2023 01:03:46 GMT

You're going to laugh but... reboot your phone. Then if you need to, go into settings to Network Selection and pick PM.

softech — Wed, 26 Jul 2023 01:06:21 GMT

@HavocDragon1 try to reseat your sim card and check one more time

but likely it is just a sim card provisioning issue. Easy fix for PM support and you just need to engage them via messaging them here:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Emilyboake04 — Wed, 26 Jul 2023 06:32:38 GMT

You will have to log into public mobile and register the SIM card

BKNS27 — Wed, 26 Jul 2023 08:18:48 GMT

Did you port your old number over to PM on your subscription or did you pick a new number?

If you ported over, you need to reply to the text with YES confirming to your old carrier you are porting out.