esim not installed

demonv8 — Tue, 25 Jul 2023 21:44:40 GMT

im trying to activate my account it keeps giviing me the error esim not installed and something didn't go right while installing your esim

Re: esim not installed

softech — Tue, 25 Jul 2023 21:58:57 GMT

@demonv8 what phone do you have?

did you try to manually scan QR code to install?

there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic esim not installed in Get Support

esim not installed

Re: esim not installed