topic Re: Double Charged in Get Support

Double Charged

Kimbolu — Tue, 25 Jul 2023 15:04:51 GMT

I was double charged for 2 different plan types. how do i get this fixed?

Re: Double Charged

Handy1 — Tue, 25 Jul 2023 15:07:37 GMT

@Kimbolu Did you change plan immediately and not on renewal by any chance ? But to submit ticket with support here’s how

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double Charged

softech — Tue, 25 Jul 2023 15:07:46 GMT

@Kimbolu

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions

If you are certain there are more than one posted charges (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation by mesasging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Double Charged

Kimbolu — Tue, 25 Jul 2023 15:08:34 GMT

Yes, it was immediately after activating the account. I upgraded to a better plan.

Re: Double Charged

Handy1 — Tue, 25 Jul 2023 15:10:45 GMT

@Kimbolu Then that’s why . Unfortunately . But no harm in asking support if they can compensate you . No guarantees thou as PM is pre paid

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double Charged

Kimbolu — Tue, 25 Jul 2023 15:14:10 GMT

I hope they do! I shouldn't be double charged for 2 plans in the same month. 😞

Re: Double Charged

Handy1 — Tue, 25 Jul 2023 15:17:03 GMT

@Kimbolu .I agree . But that’s why it’s advised to change plan for next renewal . So you don’t lose money in your current 30 day or 90 day cycle . So going forward if another plan pops up that you like better . Be sure to just change plan for next renewal and not immediately to avoid this sorta situation . Or you will be double charged again unfortunately.

Re: Double Charged

dust2dust — Tue, 25 Jul 2023 15:42:30 GMT

You will have seen red warnings warning you of the fact that changing to a plan before renewal will happen now and that there would be no pro-rating of the previous plan. Or words to that effect.

Re: Double Charged

esjliv — Tue, 25 Jul 2023 16:45:48 GMT

@Kimbolu wrote:
Yes, it was immediately after activating the account. I upgraded to a better plan.

Oh bummer @Kimbolu . Prepaid here means no prorating on your current plan when changing plans before the 30 days is up.

Well, now you know for next time if you want to change plans ahead of the regular scheduled plan renewal date.

Did you do the plan change in the app or on My Account on a web-based site? I wonder if there are similar warning in both areas (there really should be)?