topic Re: Invalid SIM in Get Support

Invalid SIM

JessB84 — Tue, 25 Jul 2023 14:38:36 GMT

I’ve been with PM for years, and suddenly today my phone says “invalid sim” SOS only. I took the SIM card out and put it back in, and now it says no sim. Help!

Re: Invalid SIM

hairbag1 — Tue, 25 Jul 2023 14:31:43 GMT

@JessB84

try that sim in a different unlocked phone to see if it'll work.

Re: Invalid SIM

will13am — Tue, 25 Jul 2023 14:32:35 GMT

@JessB84 , have you checked the online account to ensure that it is in active status?

Re: Invalid SIM

softech — Tue, 25 Jul 2023 14:33:51 GMT

@JessB84

Try to reseat the sim card once more but wipe it clean first

and is this a new phone? how long you have been using this phone?

Re: Invalid SIM

JessB84 — Tue, 25 Jul 2023 14:38:05 GMT

Not a new phone, I’ve been using it for a few years!

Re: Invalid SIM

JessB84 — Tue, 25 Jul 2023 14:38:19 GMT

Yes my account is active!

Re: Invalid SIM

JessB84 — Tue, 25 Jul 2023 14:41:44 GMT

edit to add - when I take the SIM card out and put it back in, it works for a few mins then goes to invalid/no sim again. Account is active, the phone is not new I’ve had it for a few years.

Re: Invalid SIM

softech — Tue, 25 Jul 2023 14:43:28 GMT

@JessB84

just worry your phone got blacklisted

for peace of mind, check

https://www.verifierappareil.ca/en/check-status-device-canada/

Re: Invalid SIM

JessB84 — Tue, 25 Jul 2023 14:48:15 GMT

I don’t have one available 😞

Re: Invalid SIM

hairbag1 — Tue, 25 Jul 2023 14:49:46 GMT

@JessB84

did you just recently buy this phone ? Is it a used phone ? Could be reported stolen or blacklisted as suggested.

Re: Invalid SIM

esjliv — Tue, 25 Jul 2023 17:13:34 GMT

@JessB84 wrote:
edit to add - when I take the SIM card out and put it back in, it works for a few mins then goes to invalid/no sim again. Account is active, the phone is not new I’ve had it for a few years.

@JessB84 - that fact that is works for a few minutes make me think the contacts are not making good connections inside the SIM slot in your phone.

Asking for someone else's phone to test your SIM card in would be the best test here. If it works in another phone without issue, than something is damaged or dirt/debris could be clogging something inside the SIM slot area. Try lightly shaking out any miniscule debris from the phone slot with the sim slot holder removed. A gently blow off to the side maybe too. After cleaning the best way you can, insert the sim card back in and restart the phone.