topic Re: Purchased 3GB US Data (15d) Doesn't Work in Get Support

Purchased 3GB US Data (15d) Doesn't Work

Public_Tel_2023 — Tue, 25 Jul 2023 09:42:08 GMT

Purchased 3GB US Data (15d) and it didn't work. Didn't even connect to AT&T network. 27 bucks down the drain. And it expires too!

Re: Purchased 3GB US Data (15d) Doesn't Work

Priority — Tue, 25 Jul 2023 07:50:20 GMT

Did you have Data Roaming and Roaming Settings enabled?

I always thought Public Mobile used T-Mobile when in the United States.

If you Add-on wasn't used as a result of Public's error, I'm sure the customer service agent will be able to remove it and give you a refund in Account Credit.

Have you already reached out to the CS_Agent?

Re: Purchased 3GB US Data (15d) Doesn't Work

BKNS27 — Tue, 25 Jul 2023 07:56:58 GMT

@Public_Tel_2023

PM has a contact with T-Mobile and not AT&T. Don't know why you want to connect to AT&T.

Contact a CS_Agent by private messaging on your computer on the envelope icon for a credit.

Re: Purchased 3GB US Data (15d) Doesn't Work

Public_Tel_2023 — Tue, 25 Jul 2023 08:01:04 GMT

Yes of course had Data on and Roaming On. I only saw the AT&T network but it wouldn't connect or work. There was no T-Mobile network that I could see.

I will reach out to the CS_Agent.

Re: Purchased 3GB US Data (15d) Doesn't Work

hairbag1 — Tue, 25 Jul 2023 14:08:46 GMT

@Public_Tel_2023

per chance were you in Alaska ? The roaming app will not work at all in that state. Send a private message to a CSA using this link. They'll likely credit your PM account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased 3GB US Data (15d) Doesn't Work

Public_Tel_2023 — Tue, 25 Jul 2023 20:52:41 GMT

Yes, it was in Alaska. I got the refund as a credit. Oddly texting worked on a ship.

Re: Purchased 3GB US Data (15d) Doesn't Work

dust2dust — Tue, 25 Jul 2023 23:52:53 GMT

Got an iphone? Were you connected to ship wifi? Were you sailing through Canadian waters when it would work?