topic Re: lost phone in Get Support

lost phone

gbpennell — Wed, 02 Aug 2023 13:09:39 GMT

I am unable to login as I have no way to verify account as phone is not only lost but suspected run over by a bulldozer pushing dirt. I need an actual human to transfer my number to a new phone. I am currently logged in using my wifes account to access this site.

Agent please contact me

Re: lost phone

softech — Tue, 25 Jul 2023 13:59:48 GMT

@gbpennell

PM just changed to a new EverSafe login system and you need to complete the setup on this new system.

Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: lost phone

hairbag1 — Tue, 25 Jul 2023 14:03:03 GMT

@gbpennell

send a message to CSA's for their help. You're gonna need a new phone and a new sim to get you going again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost phone

gbpennell — Tue, 25 Jul 2023 14:08:32 GMT

did you miss the part about a bulldozer destroying the phone, all attempts at login require 2 step verification with the phone

Re: lost phone

Handy1 — Tue, 25 Jul 2023 14:14:33 GMT

@gbpennell Please submit ticket with support

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost phone

gbpennell — Tue, 25 Jul 2023 14:17:59 GMT

Thanks, I was able to send a message to agent and await their reply.