topic Re: Aoutomatic top ups. in Get Support

Aoutomatic top ups.

Deejay77 — Tue, 25 Jul 2023 11:47:34 GMT

They just took 72$ from my account I don't want services how to get refunds and talk to them

I didn't even gave permission to pre autrise debit

Re: Aoutomatic top ups.

computergeek541 — Tue, 25 Jul 2023 11:50:31 GMT

@Deejay77 wrote:
They just took 72$ from my account I don't want services how to get refunds and talk to them
I didn't even gave permission to pre autrise debit

When did you join? Currently, customers who actrivate a new account give permission as soon payment information has been entered. Are you saying that you don't have a Public Mobile account and that someone else has used your card?

Re: Aoutomatic top ups.

Handy1 — Tue, 25 Jul 2023 11:51:30 GMT

@Deejay77 When you first joined PM your joined up for auto pay everyone does . You would need to disable auto pay like this

Turn auto pay OFF/ON 3 easy clicks

But you can also ask support to remove the credit card info right away also

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Aoutomatic top ups.

computergeek541 — Tue, 25 Jul 2023 11:53:55 GMT

@Handy1 wrote:
@Deejay77 When you first joined PM your joined up for auto pay everyone does

We don't know that for sure as we don't knwo when this person became a customer. When I first joijned, autopay/pre-authroized payments were optional and could be left as disabled throught the activation process.

Re: Aoutomatic top ups.

softech — Tue, 25 Jul 2023 11:56:45 GMT

@Deejay77

When you first join, at the payment page, there was a clause about thta PM will enabled Pre-authorized payment:

The card will be automatically saved to your account and registered for preauthorized payments*

For this current cycle, PM already took the money and it is already too late to stop the service

But you can disable it from My Account to avoid PM charging you in the next cycle

Please login My Account, go to Payment page, click Manage Subscription and turn off Subscribed

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Aoutomatic top ups.

Deejay77 — Tue, 25 Jul 2023 12:04:35 GMT

But even after payments they didn't activate my cycle yet

and I want refund as services are not been started yet

Re: Aoutomatic top ups.

Handy1 — Tue, 25 Jul 2023 12:08:24 GMT

@Deejay77 So your renewal is today . If services are still working . There’s nothing to worry about it just hasn’t fully finished updating is all . But if you want to cancel you can either port out number turn off auto subscribe like in the pics below or contact support to remove credit card info right away as advised above . But as sales are finale so no refunds with PM typically . But never hurts to ask

Re: Aoutomatic top ups.

softech — Tue, 25 Jul 2023 12:10:18 GMT

@Deejay77 wrote:
But even after payments they didn't activate my cycle yet

and I want refund as services are not been started yet

@Deejay77

do you have the service working ? reboot the phone once

Then login My Account using Incognito mode. You need to use Incognito mode to check as you could be reading old cached info, the Incognito mode would assure you are reading the correct info from server

Re: Aoutomatic top ups.

Deejay77 — Tue, 25 Jul 2023 12:12:01 GMT

I don't want there services I have my rogers plan I already shifted to rogers few days back

I never knew that they pre authorize my payments

And it will deduct automatically

Re: Aoutomatic top ups.

Handy1 — Tue, 25 Jul 2023 12:17:01 GMT

@Deejay77 Did you get a new phone number with rogers or port your PM number to rogers . If you ported PM number to rogers successfully then PM account should be closed and you shouldn’t have been charged again . If this is the case please submit ticket with support for a refund

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Financial department

Deejay77 — Tue, 25 Jul 2023 19:06:12 GMT

Hay does some one know any way to contact financial department

As CS_Agent massaged me my refund request no and says I have to contact financial department

The refund request number is 000601196

Re: Financial department

softech — Tue, 25 Jul 2023 19:07:39 GMT

@Deejay77

no we don't. I believe you need to reply support and ask them to escalate it for you.

Of course, if there is an email, maybe you can share it back to the Community, thanks

Re: Financial department

Handy1 — Tue, 25 Jul 2023 19:48:09 GMT

@Deejay77 !sorry PM is pre paid no refunds , you need to port your number out to cancel or turn off auto subscribe . Or ask support to remove credit card info right away . Or you will continue to be charged until your credit card expires