topic Re: e-sim purchase refund in Get Support

e-sim purchase refund

obsurv47 — Mon, 17 Jul 2023 17:13:54 GMT

I made the mistake of purchasing an e-sim and paid $28.25 only to find neither of my phones support it. I am looking for a refund but have been given the run around and page hopping only asking me to complete registration

Re: e-sim purchase refund

softech — Mon, 17 Jul 2023 17:15:59 GMT

@obsurv47 actually, you are paying for $25+ tax and eSIM is free, isn't it?

And your phone is not eSIM compatible?

If you need to change back to physical sim, you need to first get one , then message support and ask them to change the sim card for you

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, message support to complete the activation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: e-sim purchase refund

hTideGnow — Mon, 17 Jul 2023 17:16:40 GMT

HI @obsurv47 sim purchase is not refundable, same with eSIM

what phone do you have? you cannot install the esim?

Re: e-sim purchase refund

obsurv47 — Mon, 17 Jul 2023 17:26:24 GMT

What a scam! They make you pay for an e-sim which you say I didn't buy and then take a chance it will work on your phone. When it doesn't you are forced to go and pick one up to put in phone and have them do the change over. DO YOU think I am even stupider and want to deal with a company like Public mobile after they ripped me off $28.25

Re: e-sim purchase refund

softech — Mon, 17 Jul 2023 17:29:10 GMT

@obsurv47

your esim is free

For a limited time, pay $5 $0 for an eSIM***

And even sSIM didn't work, you pay the regular price of a sim card to get to change to physical sim card

The $28.25 is the price for $25 plan + tax

Your issue is resolvable. Get a new physical sim card and support can help you resolve this quickly

Re: e-sim purchase refund

dust2dust — Mon, 17 Jul 2023 17:31:13 GMT

But you didn't pay for the esim? The problem is that they don't know what your device is. You choose esim during sign up. They send it to you. Oh but it turns out it doesn't work in your phone. How is that their fault? So now you need to get a physical sim to make use the payment you made. Or ask for a refund (good luck) or ask your bank to reverse the charge.

What brought you here? Was it the no cost esim? Or the plans?

Re: e-sim purchase refund

obsurv46 — Tue, 25 Jul 2023 10:01:23 GMT

What "Brought me here" was the supposed lower cost plans. A Free e-sim was a bonus. True, it is not their fault the e-sim didn't work on either of my 2 phones (LG and Bison) but to go ahead and charge me for the plan $28.25 with out a sim card is kind of foolish. Then the next day when I order a physical sim the charge me 2 times $28.25 - that is a rip-off!