ESIM question

Rosguru1 — Tue, 25 Jul 2023 02:03:12 GMT

Can anyone tell me the steps as to how I can sign someone up in Public Mobile- The person has a phone with an esim with Telus. They want to join PM and port their number from Telus to Public Mobile with an esim. Any help will be appreciated as I am not familiar with esims

Re: ESIM question

softech — Tue, 25 Jul 2023 02:12:20 GMT

@Rosguru1

First, make sure your Telus account is still active. Login to your old provider account and make note of the account number

when all ready, activate the new PM account by using the PM app (preferred way) or online on PM web site - https://www.publicmobile.ca/plans , pick a plan and click Subscribe. (Please note you can start from the site but you will still need to download the app to complete the activation after the payment step).

After the payment step, you will get to the phone number step. You will request to Transfer your exiting number instead of picking a new number. Please provide your current phone number and the account number of the old provider as the porting info.

Once activation is completed , still have the old provider sim card in your phone. Your old provider, Telus, will send you a SMS and ask your permission for the porting. You need to reply YES within 90 mins for the porting to complete

Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come. Reboot your phone ever 30 mins and test incoming call from another line. If incoming call reaches your PM sim card, then the Porting is completed

For details eSIM activation, check the step by step guide prepared by @Priority here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/e-SIM-Activation/td-p/1020154

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ESIM question

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