topic Re: Esim won't install on iPhone 11 in Get Support

Esim won't install on iPhone 11

Eraf — Mon, 24 Jul 2023 12:40:25 GMT

New subscriber and tried esim option @CS_Agent

Unfortunately, phone refuses to allow esim install to proceed. Have tried the troubleshooting steps suggested by apple - didn't help.

Ideas?

Re: Esim won't install on iPhone 11

Handy1 — Mon, 24 Jul 2023 12:51:03 GMT

@Eraf You can submit ticket with support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim won't install on iPhone 11

softech — Mon, 24 Jul 2023 12:54:44 GMT

@Eraf

not sure if you tried that yet

there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Esim won't install on iPhone 11

Ray2010 — Tue, 25 Jul 2023 01:16:42 GMT

Hi Eraf,

I am having the same issue. Were you able to fix it?

Re: Esim won't install on iPhone 11

Eraf — Tue, 25 Jul 2023 18:07:00 GMT

Not yet!

Re: Esim won't install on iPhone 11

Handy1 — Tue, 25 Jul 2023 18:09:20 GMT

@Eraf Have you reached out to support to help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim won't install on iPhone 11

softech — Tue, 25 Jul 2023 18:47:39 GMT

@Eraf

at which point you got the problem?

what phone you are using? brand and model?

you tried scanning the QR code you got from PM's email?

Re: Esim won't install on iPhone 11

Eraf — Tue, 25 Jul 2023 18:44:11 GMT

Yes, working with them!

Re: Esim won't install on iPhone 11

Eraf — Tue, 25 Jul 2023 18:44:57 GMT

Installing app didn't trigger esim install. Scanning QR code triggers error. It is an iPhone 11

Re: Esim won't install on iPhone 11

softech — Tue, 25 Jul 2023 18:48:55 GMT

@Eraf wrote:
Installing app didn't trigger esim install. Scanning QR code triggers error. It is an iPhone 11

@Eraf since the QR code was not installed yet, pretty sure support can regenerate you a new one

Message support and make sure they are aware you the error when you try to install the QR code. You can message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there